Assistant Director of Housekeeping

Compass Cove Resort•Myrtle Beach, SC

About The Position

The Assistant Director of Housekeeping acts as the initial support person to the Director of Housekeeping by overseeing and ensuring the cleanliness of the property in accordance with the Department of Health, Hotel and Company Standards. They are responsible for planning, organizing, and developing the overall operations of the housekeeping department. Follows all policies and procedures while constantly striving to improve all standards of the operation. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service. Responsible for staffing, scheduling, training and developing hourly team members.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Strong housekeeping supervisory/management experience required
Previous experience managing a team of 50+ housekeeping employees through motivation, coaching and development
Prior housekeeping experience in a large-scale or high-volume property preferred
Ability to anticipate customer needs, change goals/direction quickly and multitask
Working knowledge of room management systems
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
Activator/self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Nice To Haves

Prior housekeeping experience in a large-scale or high-volume property preferred

Responsibilities

Ensuring the highest levels of cleanliness, sanitation, safety, and conduct are maintained throughout the resort at all times
Recruiting, training, coaching, onboarding, and counseling housekeeping team members, following company, state, and federal regulations
Managing finances of housekeeping operations, including budget and inventory controls, etc. in relation to the budget
Expected to plan, organize, and monitor all aspects of the Department while working closely and supporting the Director of Housekeeping
Assists with performing reviews of the department, purchasing, reordering, and maintaining supplies/inventory
Evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment
Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)
Delegate duties and projects with consistent follow-up
Maintain clean and organized work area
Promptly resolves any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms)
Reports any unsafe work conditions to the Resort Manager or General Manager
Knowledge of OSHA and safety standards within the housekeeping department
Other duties as assigned