Assistant Director of Housekeeping (Hotel Emma)
About The Position
Hotel Emma is seeking a passionate, service-driven hospitality leader to join their Housekeeping team as Assistant Director of Housekeeping. This role supports the Director of Housekeeping in overseeing daily operations, ensuring exceptional standards of cleanliness, organization, and guest experience throughout the hotel. The Assistant Director of Housekeeping partners closely with the Director to manage all aspects of the Housekeeping operation, providing leadership, operational oversight, and administrative support to deliver a seamless and elevated guest experience.
Requirements
- Strong verbal and written communication skills with guests and colleagues.
- Professional presence that reflects and upholds the Hotel Emma culture and service philosophy.
- Minimum of 2 years of management experience, including at least 1 year in housekeeping management within a luxury hotel environment.
- Flexible availability required, including mornings, evenings, weekends, and holidays.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Support and, in the Director’s absence, oversee all daily operations of the Housekeeping department.
- Manage administrative functions including scheduling, payroll support, reporting, and system updates.
- Recruit, interview, hire, onboard, and train new Housekeeping associates.
- Coach, counsel, and maintain accountability and performance standards within the department.
- Coordinate and prioritize daily work assignments to ensure operational efficiency and service excellence.
- Maintain an organized and professional Housekeeping office environment.
- Ensure timely and accurate updates to Housekeeping information in hotel systems.
- Oversee Lost & Found procedures, including documentation, inventory control, and secure storage.
- Maintain control and inventory of keys and hotel communication devices.
- Ensure safe handling and use of chemicals in compliance with Material Safety Data Sheet (MSDS) guidelines.
- Model professionalism by reporting to work on time, in proper uniform, and in accordance with company policy.
- Demonstrate knowledge of and compliance with all Hotel Emma policies and procedures.
- Create a warm and welcoming environment by proactively engaging with guests and fellow associates.
- Perform additional duties as needed to support department and hotel operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
