Assistant Director of Housekeeping

AccorHotel • Long Beach, CA

12d • $90,000 - $100,000

About The Position

Oversee daily housekeeping operations to ensure service standards across guest rooms, public areas, and back-of-house spaces. Maintain cleanliness and presentation standards in alignment with LQA and Fairmont brand requirements. Monitor labor costs, optimize scheduling, and drive departmental productivity. Collaborate with Engineering on preventative maintenance programs. Manage inventory of supplies, chemicals, and linen; ensure timely ordering and cost control. Lead by example in delivering professional, personalized service and coach the team to do the same. Deliver professional, friendly, and engaging service. Address guest concerns promptly with effective follow-up. Review guest feedback, recognize successes, and implement improvements. Assist in preparing and managing departmental budgets and monthly forecasts. Ensure fiscal responsibility in all expenditures. Oversee ordering and inventory of uniforms. Execute labor standards and productivity targets. Lead recruitment for housekeeping team members. Coach, train, and develop colleagues to achieve operational and service excellence. Promote employee engagement and a positive work environment. Support development and implementation of SOPs and training programs to enhance guest satisfaction and compliance. Maintain a safe work environment and ensure adherence to all safety and sanitation policies. Follow departmental policies and procedures consistently. Attend scheduled departmental meetings. Perform additional tasks as assigned by the Director of Housekeeping. Coordinate with outside contractors as needed. Ensure resources, tools, and equipment—including linen—are readily available. Maintain clear communication with managers and colleagues and foster effective relationships with supporting departments.

Requirements

• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Proven record to coordinate a large department to make gains towards targeted GSI, GOP, EEI results
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills are required
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Previous experience managing in a union hotel
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Computer literacy a must, with a strong knowledge of Microsoft Office applications, Outlook, Excel, and Property Management Systems, namely OperaCloud.

Responsibilities

• Oversee daily housekeeping operations to ensure service standards across guest rooms, public areas, and back-of-house spaces.
• Maintain cleanliness and presentation standards in alignment with LQA and Fairmont brand requirements.
• Monitor labor costs, optimize scheduling, and drive departmental productivity.
• Collaborate with Engineering on preventative maintenance programs.
• Manage inventory of supplies, chemicals, and linen; ensure timely ordering and cost control.
• Lead by example in delivering professional, personalized service and coach the team to do the same.
• Deliver professional, friendly, and engaging service.
• Address guest concerns promptly with effective follow-up.
• Review guest feedback, recognize successes, and implement improvements.
• Assist in preparing and managing departmental budgets and monthly forecasts.
• Ensure fiscal responsibility in all expenditures.
• Oversee ordering and inventory of uniforms.
• Execute labor standards and productivity targets.
• Lead recruitment for housekeeping team members.
• Coach, train, and develop colleagues to achieve operational and service excellence.
• Promote employee engagement and a positive work environment.
• Support development and implementation of SOPs and training programs to enhance guest satisfaction and compliance.
• Maintain a safe work environment and ensure adherence to all safety and sanitation policies.
• Follow departmental policies and procedures consistently.
• Attend scheduled departmental meetings.
• Perform additional tasks as assigned by the Director of Housekeeping.
• Coordinate with outside contractors as needed.
• Ensure resources, tools, and equipment—including linen—are readily available.
• Maintain clear communication with managers and colleagues and foster effective relationships with supporting departments.

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
• We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees