ASSISTANT DIRECTOR OF HOUSEKEEPING

GATE HR

About The Position

The Assistant Director of Housekeeping plays a critical leadership role in delivering an exceptional standard of cleanliness, service and luxury presentation across all guest and employee-facing areas of the resort. This individual supports the Director of Rooms in overseeing the day-to-day operations of the department, driving both operational excellence and an elevated guest experience through detailed inspection, training, innovation and collaborative leadership. He/she will continually conduct daily firsthand inspections in areas of responsibility and follows up to deliver results. The successful candidate is an inspiring leader who exemplifies poise, professionalism and an unwavering commitment to maintaining the highest standards in line with Forbes 5-Star and AAA 5-Diamond expectations.

Requirements

Minimum 3 years’ experience in Housekeeping leadership role within a luxury or upscale hotel/resort.
Proven experience managing multi-functional teams across a broad scope of spaces including guest rooms, public areas such as restaurants, conference and meeting areas, public restrooms, gyn, surf club, golf club and back-of- the house operations.
Deep understanding of luxury service delivery, cleaning standards, and property presentation.
Strong leadership and team development skills.
Proficient in inventory management, scheduling, and financial controls.
Knowledge of OSHA (Occupational Safety and Health Administration) regulations, chemical handling (MSDS- Material Safety Data Sheet), and workplace safety standards.
Excellent communication and interpersonal skills.
Technologically proficient with property management systems and housekeeping systems.
Must possess a valid driver’s license and be capable of operating a motor vehicle.
Must be able to lift, carry and move 40 pounds.
Must be able to work outside in all weather conditions for long periods of time, in difficult positions.

Nice To Haves

Prefer minimum of 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Bachelor’s degree is strongly desired.

Responsibilities

Assist in directing and coordinating all housekeeping activities and team members to ensure immaculate standards across guest rooms, public areas, meeting spaces, restaurants, surf club, golf club and employee facilities.
Conduct and document thorough daily inspections of assigned areas to ensure consistency, cleanliness, safety, and attention to detail.
Oversee task checklist completion and area assignment to ensure seamless operations.
Monitor housekeeping supply inventory and ensure optimal stock levels without overordering.
Promote and lead a proactive inspection program to reinforce and maintain resort standards.
Understands the impact of departments’ operation; strives to be a good steward for company assets and resources.
Perform and follow-up on any other duties assigned by the Director of Rooms.
Support recruitment, selection, onboarding and on-going training of housekeeping team members.
Provide daily supervision and feedback; coach and mentor team to drive continuous improvement.
Promote a culture of positivity, collaboration, and professional excellence.
Conduct performance evaluations, disciplinary actions, and recognition initiatives in alignment with resort policies.
Cultivate open lines of communication with all team members and maintain an approachable leadership style.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Serve as a brand ambassador, modeling gracious hospitality and personalized service in every guest and team interaction.
Actively resolve guest concerns with empathy and discretion, ensuring timely resolution and follow-up.
Champion a “Culture of Clean” by reinforcing exceptional standards of presentation and service in all touchpoints.
Collaborate with other departments to ensure guest rooms and public spaces are guest-ready and reflect the luxury standards of the property.
Contribute to the development of innovative service enhancements, cleanliness programs, and operational improvements.
Assist in managing labor costs, scheduling, and payroll accuracy in alignment with business volumes and forecast.
Monitor productivity metrics and implement strategies to enhance efficiency without compromising quality.
Ensure departmental compliance with all resort policies, procedures, and safety protocols.
Participate in cost control and capital expenditure project planning as needed.
Must be able to work a flexible schedule including weekends, holidays, and split shifts as business level demands.
Punctuality, consistent attendance, and professional appearance as prescribed in the dress code directive are essential.
Attend all required training, safety courses; attend office and departmental meetings.