Assistant Director of Housekeeping

Hotel Figueroa • Los Angeles, CA

3d

About The Position

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing all housekeeping operations to ensure the highest levels of cleanliness, guest satisfaction, and team engagement. This leader is responsible for supervising housekeeping staff, maintaining quality standards, and ensuring compliance with health, safety, and sanitation regulations. The Assistant Director also helps with scheduling, inventory management, and staff development initiatives.

Requirements

• High school diploma or equivalent required; Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of supervisory or management experience in housekeeping operations, preferably in a hotel or resort setting.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and Property Management Systems (e.g., Opera, HotSOS) preferred.
• Ability to work flexible hours, including weekends, holidays, and evenings as needed.
• Ability to stand, walk, bend, and reach for extended periods.
• Ability to lift, push, or pull items up to 50 pounds.

Nice To Haves

• Bilingual abilities are a plus.

Responsibilities

• Assist in overseeing daily operations of the housekeeping department, including guest rooms, public areas, laundry services, and back-of-house spaces.
• Lead, train, and motivate housekeeping team members to deliver consistent, high-quality service.
• Collaborate with the Director of Housekeeping to create and manage work schedules, ensuring adequate staffing for all shifts.
• Inspect guest rooms, corridors, and public spaces regularly to ensure standards of cleanliness, maintenance, and safety are met.
• Monitor and manage supply inventory; conduct regular audits and place orders as needed to maintain par levels.
• Support in hiring, onboarding, training, and performance management of housekeeping associates.
• Address and resolve guest complaints related to housekeeping services promptly and professionally.
• Maintain compliance with health, safety, and sanitation standards (e.g., OSHA regulations).
• Assist with department budget management, including controlling labor and operational costs.
• Communicate effectively with Front Office, Engineering, and other departments to address and prioritize housekeeping needs.
• Act as the Manager on Duty for the department in the absence of the Director of Housekeeping.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED