Assistant Director of Guest Services

Hilton Grand Vacations•Peoria, AZ

63d•Onsite

About The Position

As the Assistant Director of Guest Services at Cibola Vista Resort and Spa in Peoria, AZ , you will be responsible for assisting and supporting the Director of Guest Services in managing Front Office operations, which includes the daily supervision of guest service and team member support. You will assist implementation improvements to policies and operational systems in order to achieve outstanding service scores. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Requirements

High School Diploma/GED
Valid and clean driver's license preferred
Able to work flexible schedules including mornings, evenings, weekends and holidays
3+ years of leadership experience within hospitality
Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
Demonstrates problem solving, analytical and conceptual skills
Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients

Responsibilities

Ensures that department operates in compliance of organizational, business, and financial regulations.
Routinely monitors guest survey scores, requests and complaints, and resolution of issues as deemed necessary to provide excellence in service.
Maintains human resource management practices that are executed by direct reports which include performance management, and corrective action in partnership with the HR Business Partner. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members.
Coordinate developmental plans for team members to ensure continued growth and success within the organization.
Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
Performs other related activities as needed.

Benefits

Day 1 Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!