Assistant Director of Guest Services (Bell / Door)

Waldorf Astoria New York • New York, NY

384d • $90,000 - $105,000

About The Position

The Assistant Director of Guest Services (Bell/Door) at Waldorf Astoria New York plays a crucial role in managing the Bell, Door, and Front Office operations to ensure outstanding guest service and financial profitability. This position is integral to delivering the luxury experience that the Waldorf Astoria is known for, embodying the spirit of New York City and the hotel's rich legacy.

Requirements

• Experience in hospitality management or a related field.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Demonstrated integrity and dependability.

Nice To Haves

• Multilingual skills are a plus.
• Previous experience in a luxury hotel environment.
• Knowledge of hotel management software.

Responsibilities

• Assist in the direction and administration of Bell, Door, and Front Office operations.
• Ensure outstanding guest service delivery.
• Manage daily operations to achieve financial profitability.
• Support the team in providing personalized attention to guests.
• Collaborate with other departments to enhance guest experiences.

Benefits

• Competitive salary range of $90,000 - $105,000 based on experience.
• Opportunities for career advancement within Hilton.
• Access to Hilton's employee benefits and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees