Assistant Director of Graduate and Transfer Admissions

Embry-Riddle Aeronautical University • Daytona Beach, FL

2d

About The Position

The Assistant Director serves as a key resource for graduate and transfer students, providing guidance and support throughout the admissions process via phone, email, virtual meetings, and other platforms. This role requires in-depth knowledge of university programs, financial aid, international admissions standards, and institutional policies.

Requirements

• Bachelor's degree
• Exceptional Customer Service & Organizational Abilities
• Strong Communication Skills
• Conflict Resolution
• Cultural Competence
• Data Analysis and Report Writing
• Working knowledge of Microsoft Office Suite, SharePoint and any student information system
• Cross-Functional Collaboration with Various Stakeholders
• Independent and Team-Oriented Work Style

Responsibilities

• Review and process student applications, rendering admissions decisions using systems such as Campus Solutions, Imaging, Workflow, and Salesforce/CRM.
• Assist applicants from various programs, including the English Language Institute (ERLI), Pathways (ERLI/Pathways, Accelerated/Combined/4+1), MS/PhD Tracks, Dual Master's, intra-university transfers, and students who have been dismissed or suspended.
• Respond promptly to inquiries and tasks related to graduate and transfer student applications.
• Provide comprehensive support through phone calls, both incoming and outgoing, to prospective, admitted, and non-admissible students.
• Conduct in-person and virtual counseling sessions with prospective students and families, offering guidance on the admissions process.
• Confirm eligibility and program details for MS/PhD applicants, including term availability, degree programs, minors, specializations, and key deadlines.
• Collaborate cross-functionally with departments such as Records, Financial Aid, ISSS, Advising, and others to facilitate smooth progression through the enrollment funnel.
• Ensure data accuracy across CRM and related systems by developing and executing audit reports.
• Monitor and maintain statistical data on prospective and applicant cohorts through regular file audits.
• Support the development and revision of transfer guides to ensure accurate and up-to-date information for prospective transfer students.
• Represent the Office of Graduate and Transfer Admissions at key events such as Open House, Preview Day, and Orientation.
• Collaborate with graduate faculty to organize and coordinate ERAU Information Sessions for various programs.
• Actively participate in monthly departmental meetings to contribute to ongoing initiatives and updates.
• Assist with recruiting graduate and transfer students through online platforms, as well as at local and out-of-state recruitment fairs when needed.
• Provide course equivalency assessments and academic degree information to prospective transfer students.
• Evaluate and verify transfer course credits to ensure accurate credit articulation.
• Develop and update transfer equivalency rules to facilitate seamless credit transfer for prospective students.
• Maintain and update Transfer Portal data as necessary to ensure accuracy and completeness.

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees