Assistant Director of Graduate Admission Operations
About The Position
BASIC FUNCTION: Reporting to the Director of Graduate Enrollment Systems, the Assistant Director assists in the management of the technological needs associated with graduate and continuing studies recruitment, specifically focusing on streamlining operations and enhancing the student experience. The Assistant Director will work in the division's CRM (Slate) to help oversee system functional needs, create events, and manage communication. WORK CONDITIONS: Position is located in-person on the Fairfield, CT campus with the potential for occasional remote work. Ability to work some evenings and weekends required.
Requirements
- A Bachelor's Degree is required.
- A minimum of 1-2 years of progressive experience within an admission department is preferred, or related experience in database management, communication, or marketing.
- Exceptional verbal and written communication skills are essential, as well as strong interpersonal skills, detail orientation, and the ability to multitask.
- Working knowledge of Slate or another CRM is required with a preference for candidates possessing a minimum of 1-2 years working directly with data systems (SIS and CRM management), preferably in higher education.
Responsibilities
- Plays a key role in maintaining the CRM database (Slate) by: Processing applications and supplemental documents for graduate and second-degree students through both manual and batch processes
- Completing daily data maintenance tasks
- Performing routine application and inquiry form audits, as well as troubleshooting issues as they arise
- Participate in training new Slate users and developing training documentation
- Staying up to date on CRM best practices and new developments
- Collaborates with recruitment staff on: Executing events, including building registration forms, creating attendee surveys, and managing related communication
- Executing inquiry/ applicant communication, including maintaining ongoing drip communication plans and sending ad hoc emails
- Assists in maintaining office operations, including: Assisting in managing the office resource accounts
- Greeting the public and answering telephones in a courteous manner
- Keeping up to date on program details, deadlines and tuition costs to ensure that current information is provided
- Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Educational Services
Number of Employees
1,001-5,000 employees
