Assistant Director of Food & Beverage

Hyatt Hotels Corp.•Big Sur, CA

39d•$105,000 - $120,000

About The Position

Alila Ventana Big Sur is where sky, sea, mountains, and redwoods converge to create a setting of unmatched beauty and tranquility. A luxury resort deeply rooted in authenticity and connection, we offer personalized, intuitive service that transforms every guest experience. As part of the Hyatt Hotels family, we are proud to be recognized as a Forbes Four-Star resort and to hold Two Michelin Keys for excellence in hospitality. These honors reflect our commitment to exceptional service, innovative experiences, and an unwavering attention to detail. We are seeking a hospitality leader who brings passion, operational expertise, and the ability to elevate our food and beverage program while guiding and inspiring a talented team. Position Overview The Assistant Director of Food & Beverage plays a critical role in the leadership and execution of our resort's food and beverage operations. Reporting to the Director of Food & Beverage, this role oversees multiple outlets and ensures operational consistency, financial performance, and exceptional guest service across the resort. This leader collaborates across departments, drives service excellence, and plays an active role in maintaining the standards required of a Forbes-rated and Michelin-recognized property.

Requirements

Minimum of 5 years of progressive experience in food and beverage leadership, preferably within a luxury resort or fine dining setting
Proven ability to lead multi-outlet operations and manage high-performing teams
Strong financial and analytical skills, including experience with budgeting, forecasting, and labor cost management
Deep understanding of luxury service standards and Forbes inspection criteria; prior experience in a Michelin- or Forbes-rated property preferred
Certifications in Food Safety and Responsible Beverage Service (RBS) strongly preferred
Excellent communication, organization, and interpersonal skills
Proficiency with POS systems, restaurant management software, and Microsoft Office Suite
Ability to lift up to 50 pounds and stand or walk for extended periods
Comfortable working in fast-paced environments, including exposure to heat and humidity
Must be available to work a flexible schedule including nights, weekends, and holidays

Responsibilities

Oversee the day-to-day operations of all food and beverage outlets, including the signature restaurant, bar, in-room dining, and special events
Support outlet managers and supervisors in executing consistently exceptional service aligned with luxury hospitality standards
Partner closely with the culinary team to develop seasonal menus, beverage programs, and experiences that align with guest expectations and brand values
Ensure compliance with all health and safety regulations, sanitation protocols, and licensing requirements
Assist in the development and management of departmental budgets, labor planning, and overall P&L performance
Monitor financial metrics and implement strategies to drive revenue, control costs, and optimize profitability
Contribute to pricing, product selection, and promotional initiatives in collaboration with the Director of Food & Beverage
Maintain relationships with key vendors, ensuring product quality and favorable purchasing terms
Lead, mentor, and inspire a team of managers and hourly colleagues, fostering a culture of excellence, accountability, and growth
Conduct performance reviews, provide coaching, and develop talent to build bench strength within the department
Coordinate training programs to ensure consistency in service standards and operational procedures
Assist with scheduling and labor management to align staffing levels with business needs
Maintain a strong presence in outlets during peak service times, engaging with guests to personalize experiences and resolve concerns proactively
Monitor guest feedback, online reviews, and survey results to identify areas of opportunity and implement meaningful improvements
Work with resort leadership and marketing to align offerings with guest demographics, seasonal trends, and resort initiatives
Stay informed on industry trends, luxury service innovations, and emerging guest preferences
Support the resort's sustainability efforts, including sourcing locally and seasonally, minimizing waste, and operating responsibly
Partner with departments across the resort to create cohesive guest experiences that reflect the Alila and Hyatt brands

Benefits

Comprehensive Hyatt benefits package including hotel stay discounts, wellness programs, paid parental leave, and tuition reimbursement
Ventana Big Sur perks such as complimentary daily meals and a gas stipend for eligible employees

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