Assistant Director of Financial Aid Advising

Ohio University • Athens, OH

401d • $43,888 - $45,837

About The Position

The Assistant Director of Financial Aid Advising at Ohio University plays a crucial role in supporting students through financial aid processes. This position involves direct advising to prospective and current students, managing client services scheduling, and ensuring effective communication regarding financial aid options. The incumbent will also oversee the monitoring of phone and in-person traffic, ensuring adequate coverage and support for the financial aid office.

Requirements

• Bachelor's degree in any field conferred by start date.
• At least 3 years of related work experience in banking, education, accounting, or customer service.
• An equivalent combination of education and experience will also be considered.

Nice To Haves

• Master's degree.

Responsibilities

• Meet with prospective and current students through in-person and virtual appointments, and correspond via phone and email.
• Provide direct advising on financial aid types, affordability, loan repayment, and financial literacy.
• Resolve federal financial aid overawards and manage aid revisions.
• Monitor phone volume and plan for staff coverage as needed.
• Process financial aid reports and make updates in PeopleSoft accordingly.
• Manage phone, on-call, and client services scheduling and coverage.
• Provide in-person advising during high volume times and serve as backup for Administrative Services Associate.
• Process quality control reports for awarding and disbursement.

Benefits

• Medical, vision, and dental insurance.
• Basic and supplemental life insurance.
• Winter break closure.
• Paid holidays.
• Educational benefits for employees and eligible dependents.
• Sick leave and vacation.
• Retirement plan with up to a 14% company contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree