Assistant Director of Facilities and Operations

University of New Orleans-posted 4 months ago
Full-time • Mid Level
New Orleans, LA
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The Assistant Director of Facilities and Operations position is a full time, 12-month position responsible for the daily operations and facilities management in a residence hall community of 740 residents, graduate/family housing complex of 120 units and sorority-life housing community complete of 16 bedrooms. Principal responsibilities include managing housing operations logistics, coordinating with campus facilities, maintenance and custodial providers, overseeing maintenance and renovation projects, and promoting a safe, clean, and welcoming residential environment that supports student success. Additional responsibilities include staff supervision and staff development, administration and building management, summer and conference operations, in addition to other departmental and university responsibilities. The position directly supervises Accounting Specialist 2, two graduate assistants, a Senior Office Assistant and Office/Desk Assistants, summer conference staff and temporary/part time painter staff. The Assistant Director is required to be available for irregular hours, extended workdays, on-call emergencies and weekends. This position is designated as essential personnel and is required to be present for emergency situations including but not limited to: inclement weather, health crisis isolation response.

  • Serve as the primary liaison between Residential Life and Facility Services and external vendors and contractors completing facility maintenance, cleaning and upkeep in university-owned residential communities.
  • Oversee the day-to-day management of regular maintenance, repairs, custodial services and capital improvement projects for residential facilities.
  • Coordinate emergency response for facilities issues, including floods, fire alarms, HVAC outages, etc.
  • Maintain building key control systems and coordinate lock changes and access permissions.
  • Ensure that facilities meet fire and life safety codes.
  • Accommodate facility requests for students with special needs.
  • Conduct regular walking tours of the buildings and grounds to inspect for repairs, cleanliness, and compliance of all policies, procedures and safety.
  • Facilitate the evaluation of custodial performance within assigned residential areas on a weekly basis.
  • Assist in the coordination of construction, renovations, and repairs with architects, engineers, construction managers, and contractors.
  • Utilize verbal and written communication skills to keep residents informed regarding any facility related policies, service changes and repairs requiring additional time.
  • Work closely with the Accounting Specialist to ensure accurate information on student accounts and in housing software.
  • Supervise processes related to room turnovers, summer conferences, early arrivals and break housing.
  • Develop and manage schedules for preventive maintenance, cleaning, pest control, and furniture inventory.
  • Manage vendor relationships for services such as laundry, furniture, card access parts, services, etc.
  • Maintain accurate records of facility-related expenditures, work orders and service contracts.
  • Participate in 'on call' professional staff rotation serving as after-hours responding staff member when concerns arise with residence and facility issues.
  • Directly supervise multiple graduate and undergraduate student employees, as well as the Accounting Specialist 2 role.
  • Manage the development, dissemination and review of all materials and manuals relating to departmental paraprofessional positions.
  • Provide ongoing training through staff development activities and daily supervision.
  • Conduct regular staff meetings and provide on-going evaluations of staff performance.
  • Create a quality working environment through the utilization of manual support, teamwork, fair play, attention to detail and strong work ethic.
  • Schedule and direct fire drills and safety exercises on a semester basis.
  • Assist in the development and management of budgets related to facilities and operations.
  • Ensure compliance with ADA, OSHA, Fire Marshall and other local state and federal regulations.
  • Bachelor's degree from an accredited university, or in lieu of a degree, at least (6) years of professional facility management experience.
  • Minimum requirement (2) years of full-time experience in a relevant position.
  • Must have a valid driver's license.
  • Must be able to occasionally lift and carry 25+ pounds.
  • Master's degree from an accredited university.
  • 3-5 years’ progressive experience in a full time related role.
  • Familiarity with work order systems (SchoolDude, TMA) and Housing Software (Adirondack: The Housing Director, StarRez, etc).
  • Knowledge of building systems (HVAC, plumbing, electrical and custodial operations).
  • Anticipated Salary $53,000 (commensurate with experience)
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