Assistant Director of Conference Services

Omni Hotels & Resorts•Atlanta, GA

About The Position

Support the Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience.

Requirements

Must have Associate’s degree or higher and or a minimum of 3 years Convention Services leadership experience in a 4- diamond hotel.
Ability to read, analyze and interpret general business documents. Ability to effectively communicate both verbally and written. Ability to present information and respond to questions or requests from groups of managers, clients, guests, co-workers and associates.
Ability to work based on client demand, including weekends and holidays
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.
While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel. Occasional lifting or moving may be required of objects up to 20 pounds.
Able to operate telephone, computer stations, plug and unplug various power cords, familiar with basic computer interface systems. Must be able to work a flexible schedule and holidays.
Able to maintain organizational image by demonstrating high quality guest service at all times to both internal and external customers.
Able to collect accurate information and resolve conflicts.
Able to manage multiple tasks at all times and have excellent organizational skills

Responsibilities

Leadership of a team of Conference Service Managers
Regularly serve as service manager for high profile meetings/conventions and key accounts
Serve on hotel Sales and Conference Services leadership team
Responsible for elevating the meeting planner and guest experience for all group clients
In the absence of the Director of Catering & Conference Services, serve as departmental leader
Achieve Banquet & Catering revenue targets
Support hotel in achieving profitability targets
Support the hotel sales team in reaching annual group budget targets
Organize and Audit convention files for servicing.
Know the pricing and inventory of the sleeping accommodations and suites.
Has thorough knowledge of hotel facility, meeting room capacities and equipment inventory so that accounts may properly be serviced.
Attend regular departmental and hotel meetings.
Work on special projects when assigned.
Responsible for planning, evaluating, organizing, and directing the activities of a team of Convention Service Managers
Serve as service manager for high profile conventions and key accounts
Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
Responsible for working with the convention/meeting planners in coordinating the details for conventions/meetings.
Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
Provides the necessary training, motivation, and leadership for direct reports
Participates in the final interview process for direct reports
Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
Attends weekly Forecast and Marketing meetings.
Ensures that all equipment used in the department is in good order, and uses preventive maintenance schedules for all equipment.
Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
Responsible for overseeing the coordination of the Hotel Banquet Event Order Books.
Attends out-of-hotel meetings as required.
Establishes a rapport with individuals in similar positions at other hotels.
Perform other duties as assigned by the Director of Catering & Conference Services