Assistant Director of Community Outreach Services

LA FAMILIA•Hayward, CA

3h•$38 - $40

About The Position

We have an interim .80 FTE position for an Assistant Director working with the Community Outreach Services (COS) department. The COS department provides culturally relevant and accessibility to programming and resources for low-income and uninsured children and their families, making sure they successfully reach their ultimate potential and goals to help build resiliency, knowledge, and practical skills that contribute toward their overall wellness. We currently provide services in Central and Eastern Alameda County. This position will provide support to all programs within the department by supporting program supervisors and helping to further develop program structure and services. This interim position will focus on providing support and oversight of the VESL (Vocational English as a Second Language) and the With Us Project oversight. This individual will also assume the responsibilities of the Director of Community Outreach Services within the agency and with external stakeholders when the Director of Community Outreach Services is unavailable or on leave. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

Bachelor’s degree in Community Development, Sociology, or related field OR equivalent to 10 years’ experience within community outreach, advocacy, prevention work, and/or organizing.
A minimum of 5 years supervisory experience with continual increased responsibilities in previous positions.
Knowledge and experience working with a variety of systems such as schools, criminal justice, creating stakeholder advisory committees, facilitation of internal and public townhalls, and networking with local partners and organizations.
Must be committed to addressing issues of stigma and discrimination related to unaccompanied children and their social, environmental, immigration status, and caregiver issues;
Knowledge of and experience with working with clients who have experienced childhood and adolescent trauma, including but not limited to domestic and environmental trauma, bullying, sexual and emotional abuse and trauma related to immigration.
Knowledge of MediCal billing and/or Salesforce to be able to accurately collect, analyze, and establish data threshold for programmatic goals and KPIs;
Excellent interpersonal skills, verbal and written communication skills, and computer skills essential;
Ability to work as part of a team and the capacity to be flexible, as needs and special events arise;
Knowledge of, and respect for, a variety of cultural communities in Alameda County;
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Bilingual Spanish/English strongly preferred, bicultural preferred;
Experience managing field-based staff preferred;
Experience in non-profit and community-based organizations preferred.

Responsibilities

Leads overall program design, strategic planning, implementation, and program growth for assigned programs.
Participates in all parts of approved work plan elements for assigned contracts, as needed.
Support the coordination and implementation of program deliverables and activities related to staff documentation, reporting, capacity-building, planning, and evaluation.
Actively network and collaborates with external stakeholders to ensure ongoing relationship building, and networking between county administrators/employment counselors, adult schools, community-based employers, government stakeholders, and other community-based organizations to enhance programmatic department and agency objectives.
Leads and collaborates on special projects related to the success of the programs.
Collaborates to develop, maintain, and verify quality standards for the programs.
Promotes a culture of empowerment and advocacy for community members within the service areas.
Provides effective advocacy with local partners, service providers, public officials and other stakeholders that strengthens the community’s services.
Implement stigma-reduction campaigns that are culturally responsive and linguistically appropriate through social media or other media campaigns (such as the radio, storytelling, PSA/videos, podcasts, etc.) to push for narrative change.
Provide supervision to all assigned program staff and mentoring and/or guidance to direct-service staff members.
Ensure staff meet assigned program activities and provide coaching and accountability around staff performance success and deficits in a timely manner.
Facilitate and/or coordinate quality training (at on-boarding and continuously) for all necessary skills and competencies for program staff to achieve productivity and quality standards.
Attend regular staff meetings, supervision meetings, and training and lead training as needed.
Ensure direct reports follow all agency policies and procedures through providing on-going education and reminders on agency policies and procedures and providing coaching and accountability around violations in a timely manner, with an emphasis on Quality Improvement, Health Information Portability and Accountability Act (HIPAA), 42 CFR part 2, and other compliance policies and procedures as set by La Familia and the funder.
Coordinate and maintain adequate team staffing, including collaborating with La Familia Human Resources for recruitment, retention, performance appraisals, employee discipline, and termination.
Set employee schedules and approve employee timesheets, time-off requests, and expense reimbursements.
Assist in creating and maintaining program manuals for all COS Programs.
Support Clinical Quality Reviews in collaboration with Quality Assurance staff.
Assist in preparing for and the execution of all county, state, internal audits.
Assist in any and all grant reporting that may be required by internal and external funders and/or partners.
Serve as a liaison with all funders on all programmatic and operations issues.
Attend all funder-required meetings, events, and trainings.
Ensure delivery of program elements in compliance with contract language.
Submit all necessary documents and reports to funders by deadlines.
Work with the supervisor and La Familia Administration to ensure appropriate contract expenditures.
Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
Temporarily fill in unstaffed roles until the position is filled.
Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
Communicate staffing needs and operational impacts to leadership promptly.
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
Ensure staff complies with established work schedules, attendance, and punctuality requirements.
Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
Submit approvals on time to support accurate payroll processing.
Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
Enforce organizational policies, procedures, and compliance with applicable labor laws.
Build and maintain relationships with other COS partners and other stakeholders within Alameda County.
Provides individual and group supervision to interns as appropriate.
Provides input and feedback on potential related projects/programs as appropriate.
Attend trainings, monitor trade publications, and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for responsible function areas.
Leads and collaborates on special projects related to agency objectives as appropriate.
Other miscellaneous duties as appropriate.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation and sick prorated
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.