Assistant Director of Case Managment

Easterseals • New York, NY

2d • $78,000

About The Position

The Assistant Director of Case Management oversees day-to-day operations of case management services in the Fedcap PACE Program across NYC. As the primary liaison to the Department, this role ensures program alignment with HRA policies, manages staff performance, drives client engagement, and ensures program compliance and quality improvement. This leader will manage a team of supervisors and direct staff while fostering innovation and accountability. The ideal candidate is results-oriented, collaborative, and committed to empowering vulnerable and at-risk populations through high-quality service delivery.

Requirements

• Bachelor’s degree in Social Work, Human Services, or a related field; or equivalent combination of education and experience.
• Minimum of 5 years in workforce development, social services, or a related field with business or program management experience.
• Experience managing teams of 20–30 staff across multiple functions.
• Demonstrated success in managing subcontractors, partnerships, and large-scale service delivery operations.
• Proficiency with case management systems and databases, with 95%+ accuracy in data entry.
• Excellent organizational and analytical skills with the ability to manage multiple priorities.
• Strong leadership, coaching, and performance management skills.
• Experience working with diverse, at-risk populations.
• Ability to maintain confidentiality in 100% of cases and model professional standards.
• Strong verbal, written, and interpersonal communication skills.

Nice To Haves

• Bilingual – Spanish.

Responsibilities

• Oversee NYC-wide case management service delivery for enrolled PACE clients.
• Act as liaison with the Department, ensuring compliance, communication, and reporting accuracy.
• Lead and supervise a team of 20–30 staff, including supervisors and direct reports.
• Ensure strong client engagement, retention, and barrier resolution through effective planning and execution.
• Track program metrics, manage budgets, and contribute to innovation and operational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees