Assistant Director of Advising Operations, Retention, and Data Integrity

Ivy Tech Community College • East Chicago, IN

25d • $45,000 - $52,000 • Onsite

About The Position

The Assistant Director of Advising Operations, Retention, and Data Integrity provides operational leadership for academic advising, student tracking, and retention initiatives across the campus. Working in close partnership with the Director of Advising & Retention, this role ensures consistent, student centered advising practices while establishing and maintaining the data standards, systems processes, and operational workflows necessary for accurate student–advisor assignment and effective student success interventions. The Assistant Director collaborates extensively with Academic Affairs, including deans and department chairs, as well as key student facing units to develop and implement Standard Operating Procedures, support faculty and staff advisors, and strengthen decision making through high quality advising data and reporting. This position plays a critical role in promoting persistence, engagement, and completion in alignment with Ivy Tech’s mission of access and student success. Location: This position will be working at the three campus locations: Crown Point, Gary, and East Chicago and must be willing to travel to all three frequently. Pay Range: $45,000 - $52,000 per year depending on qualifications and experience

Requirements

• Bachelor’s degree in a related field.
• Minimum of two (2) years of professional experience in academic advising, student success, retention, or a related higher education role.
• Demonstrated experience with student information systems (e.g., Banner), CRM or advising platforms (e.g., EAB Navigate, Starfish, Salesforce), and the ability to run queries, perform data audits, and interpret system reports.
• Knowledge of advising practices and student success strategies.
• Experience using student information systems and advising tools.
• Strong communication, organizational, and collaboration skills.

Nice To Haves

• Master’s degree with coursework in data analytics, information systems, research methods, or educational measurement.
• Experience using reporting tools (e.g., Tableau, Excel advanced functions) to develop dashboards, monitor caseload accuracy, and support strategic decision‑making.
• Lead, coordinator, or supervisory experience.
• Experience with early alert, probation/SAP, or re-engagement initiatives.
• Familiarity with NACADA advising practices.
• Experience supporting or training faculty advisors on data‑entry expectations, system use, or caseload management.

Responsibilities

• Lead monitoring, auditing, and maintenance of advising data across all student success systems.
• Ensure accurate advisor assignments, clean data structures, standardized note entry, and timely documentation to support institutional decision‑making.
• Develop and manage processes to ensure all enrolled students have an assigned advisor, including routine audits, exception reporting, and coordination of batch assignment.
• Establish and enforce advising data standards.
• Provide training, quality checks, and ongoing support to advisors to ensure consistent and compliant data entry.
• Collaborate with the Director of Advising & Retention to develop, document, and maintain Standard Operating Procedures (SOPs) that define consistent advising workflows, data-entry expectations, communication protocols, and caseload management standards across all academic advising units.
• Partner with Academic Affairs leadership to develop and maintain Memorandums of Understanding (MOUs) with academic units in which faculty advisors play a role, outlining expectations for advisor assignment accuracy, documentation standards, communication flow, and ongoing quality assurance.
• Work closely with Academic Affairs leadership, including deans and department chairs, to align advising processes with curricular structures, ensure accurate student–advisor assignment, and promote shared accountability for student persistence and success.
• Assist with implementation of retention strategies, outreach campaigns, and student success initiatives.
• Collaborate with admissions, apprenticeships, Career Link, financial aid, registrar, academic schools, and student affairs to support student persistence.
• Support training, onboarding, and mentoring of advising staff.
• Help plan and support student engagement and retention-focused events.
• Other duties as logically assigned with this position

Benefits

• No waiting period to enroll in benefits.
• Employer contribution to retirement plan.
• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!
• Paid time off: vacation, sick, volunteer, bereavement.
• Paid holidays: 9 days plus winter break between December 25th and January 1st.
• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.
• Full time employees qualify for tuition assistance for higher education opportunities.
• Professional Development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director