Assistant Director of Adult & Family Services

Oklahoma Human Services•Oklahoma City, OK

48d•$130,273

About The Position

This position is located in Oklahoma City, Oklahoma. Basic Purpose: Positions in this job family are assigned comprehensive leadership and operational oversight of the Specialized Services area within Adult and Family Services (AFS). This includes directing both program and field operations for the Temporary Assistance for Needy Families (TANF), Long Term Care (LTC), and Refugee Assistance programs, ensuring these programs are administered in alignment with federal and state requirements, agency priorities, and AFS performance expectations. The role provides strategic direction, operational leadership, and high-level coordination across multiple specialized programs that serve vulnerable Oklahomans.

Requirements

Bachelor’s degree and six (6) years of professional business or public administration experience, including three (3) years in a supervisory or administrative capacity
OR An equivalent combination of education and experience.
NOTE: No substitution is permitted for the required administrative or supervisory level experience.
Travel is EXTENSIVE - Must possess a valid driver's license and must maintain required car insurance.
Specialized Program Expertise: Extensive knowledge of TANF, Long Term Care, Refugee Assistance, and related federal and state regulations. Deep understanding of AFS program operations, case management processes, field operations, and service delivery systems.
Advanced Analytical and Problem-Solving Skills: Ability to analyze complex program data, performance metrics, and federal compliance requirements. Skilled in identifying operational gaps and implementing data-driven solutions across diverse program areas.
High-Level Communication Skills: Demonstrated excellence in communicating complex policy and operational information to staff, leadership, partners, and legislative bodies. Strong written and verbal communication abilities ensuring clarity and consistency across a statewide system.
Leadership, Coordination, and Project Management: Proven leadership in managing large-scale program operations and field teams. Ability to coordinate major initiatives, direct cross-functional workgroups, and drive improvements across multiple specialized human services programs.

Nice To Haves

Preference may be given to applicants who have experience in Adult and Family Services, TANF, Long Term Care, or Refugee Assistance.

Responsibilities

Program and Field Operations Leadership: Provides executive oversight of statewide program and field operations for TANF, Long Term Care, and Refugee Assistance. Ensures consistent implementation of policy, quality standards, accuracy expectations, and customer service goals across all field offices and specialized units.
Policy and Strategy Development: Directs the development, interpretation, and implementation of policies and procedures specific to TANF, LTC, and Refugee Assistance programs. Ensures policies align with federal regulations, state statutes, and agency priorities. Leads program analysis to refine policies, anticipate operational impacts, and improve service delivery.
Budget and Resource Management: Develops and manages program budgets for all specialized service areas. Oversees allocation of staff, financial resources, and operational tools needed to support program integrity and field performance. Ensures effective stewardship of state and federal funds.
Program Compliance and Advisory Support: Serves as the agency’s primary advisor on TANF, LTC, and Refugee Assistance program requirements. Ensures statewide compliance with federal and state rules, oversees corrective action efforts, and provides technical guidance to leadership, field staff, and partners.
Performance and Program Evaluation: Establishes program goals, benchmarks, and quality expectations. Reviews operational and performance reports (including timeliness, accuracy, production metrics, and quality indicators) to evaluate program effectiveness. Implements strategies to improve outcomes, reduce errors, and strengthen service delivery.
Human Resource and Workforce Development: Oversees staffing utilization, hiring, retention strategies, and workforce support for Specialized Services. Ensures supervisory and field staff receive necessary training related in SNAP, Medical, Child Care Subsidy, TANF, LTC, and Refugee Assistance. Upholds Merit Rules and agency personnel policies and promotes a culture of accountability and professional development.
Technology Utilization and Innovation: Ensures effective use of technology solutions supporting AFS operations. Collaborates with IT partners to advance modernization efforts, improve workflow efficiency, and integrate new technologies that support payment accuracy and operational performance.
Stakeholder and Interagency Engagement: Acts as a liaison between leadership, field management, program teams, state partners, and external organizations including federal oversight agencies. Builds cooperative relationships with advocacy groups, providers, and community partners serving TANF, LTC, and refugee populations.
Legislative and Public Representation: Represents the division at legislative hearings, provides briefings on TANF, LTC, and Refugee Assistance program impacts, and communicates program goals and outcomes to internal and external stakeholders.
Crisis and Change Management: Leads the specialized programs through periods of operational change, regulatory shifts, technology transitions, and crisis events (such as federal funding delays or emergent population needs). Ensures continuity of services and minimal disruption to clients and field operations.