Assistant Director of Admissions

TrustPoint Hospital • Murfreesboro, TN

23h • Onsite

About The Position

TrustPoint Hospital is a state-of-the-art treatment center that provides an array of medical and psychiatric services on both an inpatient and outpatient basis. Our quiet, yet convenient location in Murfreesboro, Tennessee offers exceptional care to patients who require acute physical medicine and rehabilitation, adult, adolescent and geriatric psychiatry, and medical psychiatry. We are committed to compassionate, evidence-based care — and we're looking for a dynamic leader to join our admissions team. The purpose of this role is to direct the facility admissions activities by driving the admissions process, developing, implementing and maintaining revenue-generating strategies.

Requirements

• Bachelor’s degree in a social services field is required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

Nice To Haves

• Master’s degree in a social services field or RN preferred.
• Two or more years’ experience in a healthcare admissions role is preferred.

Responsibilities

• Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.
• Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
• Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
• Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.
• Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
• Perform follow-up communication functions and generate recommendations for organizational leadership.
• Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
• Serve as a clinical liaison with referral sources.
• Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
• Ensure that the department is up to date on and compliant with new laws and regulations.
• Train and supervise staff.
• For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.
• Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.
• Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
• Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Benefits

• Three UMR medical plans—including a no-deductible Surest PPO with upfront copays—plus dental and vision with 100% preventive care.
• HSA/FSA options, employer-paid disability, life insurance (1.5x salary), and a 401(k) through Empower to help you plan ahead.
• Free counseling (CuraLinc), virtual therapy (Talkspace, Teladoc), and programs for maternity, tobacco cessation, and chronic conditions.
• Optional accident, critical illness, and hospital coverage when you need extra protection.
• An Employee Assistance Program with free legal, financial, and identity support.
• Tuition support (EdAssist), early pay access (EarnIn), discounts (PerkSpot), and emergency assistance through the Employee Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager