Assistant Director of Admissions, Data and Operations - #000219

Western Carolina University•Cullowhee, NC

32d•Onsite

About The Position

The primary location of this position is the main Cullowhee, NC campus. Review of applications will begin immediately with the interview process likely to occur during the early part of 2026. The primary purpose of this position in the Office of Undergraduate Admission is to provide advanced technical leadership and system administration for critical admission-related platforms, ensuring accurate data management and seamless integration across university systems. This role serves as a Level 2 System Administrator for the Banner student information system, overseeing data imports from external sources and supporting SQL programming, reporting, and analytics for Undergraduate Admissions and campus partners. Additionally, the position manages technical development and compliance for online application platforms, electronic transcript processing, and secure data storage solutions. The role also includes oversight of Slate CRM functionality, troubleshooting, and training, ensuring smooth data flow from application through enrollment while supporting communication strategies and reporting needs. Through these responsibilities, the position ensures operational efficiency, data integrity, and technological innovation in support of the University's enrollment goals.

Requirements

Candidates must be legally authorized to work in the United States without the need for employment sponsorship or any immigration-related assistance.
Bachelor's degree in business administration, information systems, computer science, or a related field.

Nice To Haves

An advanced degree in business administration, information systems, or a related field is preferred.
Additional qualifications include at least one year of experience in admissions or enrollment operations and demonstrated experience using Slate CRM and Banner systems.
Candidates should have the ability to write and execute SQL queries for reporting and data analysis, proficiency in Microsoft Office Suite, and familiarity with university systems, policies, and operational procedures.

Responsibilities

Provide advanced technical leadership and system administration for critical admission-related platforms.
Ensure accurate data management and seamless integration across university systems.
Serve as a Level 2 System Administrator for the Banner student information system.
Oversee data imports from external sources.
Support SQL programming, reporting, and analytics for Undergraduate Admissions and campus partners.
Manage technical development and compliance for online application platforms, electronic transcript processing, and secure data storage solutions.
Oversight of Slate CRM functionality, troubleshooting, and training.
Ensure smooth data flow from application through enrollment while supporting communication strategies and reporting needs.
Ensure operational efficiency, data integrity, and technological innovation in support of the University's enrollment goals.

Benefits

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance.
Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire.
Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan.
Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses.
Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year.
Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately.
Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

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