Assistant Director of Admissions - Acute

North Tampa Behavioral Health•Wesley Chapel, FL

About The Position

North Tampa Behavioral Health Hospital is a leading behavioral health facility serving children, adolescents, adults, and seniors in the Tampa Bay region. The hospital provides comprehensive inpatient and outpatient mental health and substance use treatment services, with a strong focus on compassionate care, clinical excellence, and timely access to treatment for individuals in crisis. We are seeking an Assistant Director of Admissions to support and oversee daily admissions operations and play a key role in driving efficient, patient-centered access to care. This leadership position is responsible for directing crisis triage, evaluation, intake, and admission processes while supporting revenue-generating strategies and ensuring compliance with regulatory and quality standards. The Assistant Director partners closely with clinical leadership, referral sources, and the business development team to ensure safe, appropriate, and timely admissions aligned with patient needs and hospital capacity. This role is ideal for an experienced healthcare admissions professional who combines strong operational leadership with clinical knowledge and a commitment to patient safety, service excellence, and team development.

Requirements

A minimum of 2 years of direct behavioral health experience is required for this position.
Master’s degree in a social services field or RN required.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
First aid may be required based on state or facility.

Nice To Haves

Two or more years’ experience in a healthcare admissions role is preferred.

Responsibilities

Provide leadership to the Admissions Department and cultivate the function of the department as an integrated team.
Implement the strategic plan of the business development and marketing department as it pertains to admission to the facility and direct potential clients to treatment.
Provide leadership in addressing quality management issues related to crisis triage, evaluation, intake, and admission to the facility.
Assign/distribute scheduled evaluations, intakes, or admissions as dictated by request and hospital census.
Conduct quality assurance and quality improvement programs for all crisis triage, evaluation, intake, and admission services.
Perform follow-up communication functions and generate recommendations for organizational leadership.
Provide orientation, in-service, and continuing education programs for department staff and other internal positions responsible for crisis triage and/or evaluation services.
Serve as a clinical liaison with referral sources.
Work to improve efficiency and quality in delivering services within the department, responsible for developing and meeting departmental goals and objectives.
Ensure that the department is up to date on and compliant with new laws and regulations.
Train and supervise staff.
For assigned shift will plan, assign, supervise, and perform required duties to ensure patient safety and the efficiency of the department.
Prioritization of potential admissions, considering patient needs and the facility’s capability and capacity to meet that needs in the most appropriate manner.
Knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Provide guidance and direction to staff and encourage/build mutual trust, respect, and cooperation among team members.
Ensure that EMTALA log, if applicable, is completed for each patient seen by admissions.
Participate in staff training by serving as a preceptor for new admission team employees.
Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Perform other functions and tasks as assigned.