Assistant Director, MRSS (Mobile Response and Stabilization Services), Cuyahoga County, OH

OhioGuidestone • Cleveland, OH

14h

About The Position

MRSS is a fast, flexible, and compassionate approach to crisis care — and we’re
building dedicated teams in multiple counties across Ohio. If you’re ready to
bring calm to crisis, connect families with vital resources, and be part of a
movement that meets people where they are, we want to meet you.

Requirements

• Master’s degree in Social Service or related field required
• LISW, LPCC, or LIMFT with supervisor designation is required
• Experience in the not-for-profit, medical, mental health or social work fields with diverse staff.
• 3+ years’ experience in managing direct reports with strong ability to exercise sound judgement and discretion.
• Minimum of 3–5 years of experience working with youth and families in behavioral health or crisis settings.
• Mission driven; strong desire to make an impact
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment
• Knowledgeable of Ohio licensing and related laws, grant writing and healthcare and in-home therapy
• Positive reputation and strong sense of personal accountability with the ability to delegate where needed
• Knowledge of OHMAS, ODH standards and other external organizations, regulations and criteria related to Case Management
• Flexible; able to workdays, evenings, and/or weekends, as desired to meet the needs of clients
• Strong organizational skills: able to handle multiple priorities with strict attention to detail and perform work independently
• Ability to maintain relevant, timely documentation as required
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Must be able to access work locations, offices, and homes as necessary, which may include ascending/descending stairs
• Ability to maintain relevant, timely documentation as required
• Proven ability to manage teams and ability to handle conflict resolution
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone, performing with the highest standards of excellence, integrity and ethics.
• Manage and coordinate MRSS program operations, including staff training, scheduling, service coverage, and compliance with organizational and state standards.
• Oversee fiscal management of MRSS programs, including budget development, monitoring, documentation, billing compliance, and responsible allocation of resources.
• Ensure timely and appropriate response to behavioral health crises in a culturally responsive manner that acknowledges clients’ unique and intersecting identities.
• Support staff in crisis intervention, de-escalation, behavioral health assessments, and decision-making regarding appropriate levels of care.
• Develop and implement program plans, goals, and outcome measures aligned with MRSS guidelines, agency strategy, and community needs.
• Ensure all MRSS services meet internal, contractual, regulatory, and accreditation standards; monitor and adapt services as requirements evolve.
• Oversee compliance with MRSS workflows, documentation standards, and data collection/reporting requirements.
• Interpret and support agency policies, implement industry best practices, and ensure quality outcomes across MRSS services.
• Provide direction for program expansion, implementation, monitoring, and evaluation across assigned regions or service areas.
• Serve as a resource for clinical consultation and crisis management when needed.
• Support promotional efforts to increase awareness of programs and services.
• Maintain a small caseload of direct service (individual, group, or family support) as needed.
• Advocate strongly for clients, ensuring access to services and supports during and after program involvement as needed.
• Lead, coach, and mentor assigned direct reports, as well as oversee and uphold performance standards and the level of accountability within the department
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Present the Agency in the most positive light with all internal and external contacts.

Benefits

• Competitive medical benefits at a low monthly cost & different family plans to explore.
• Ten paid holidays; some are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Monthly bonus program
• Recognition and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees