ASSISTANT DIRECTOR (EXE LEV) - METER OPERATIONS

City of Houston, TX•Houston, TX

63d•Onsite

About The Position

Houston Public Works (HPW) plays a vital role in ensuring a thriving and sustainable future for our city. We oversee the planning, operation, maintenance, construction management, and technical engineering of the City's public infrastructure, including our roadways, bridges, drainage systems, and parks. With a dedicated workforce of approximately 3,900 employees, we are constantly striving for excellence in delivering essential services to our community. The Assistant Director will be responsible for executive oversight of all Meter Operations functions in Utility Billing to ensure the accurate and on-time billing of the City's approx. 500k customer accounts. The position will function under the guidance of the Utility Billing Deputy Director. The selected incumbent will be responsible for the strategy and effective execution of meter reading and meter maintenance operations and other operations while ensuring compliance with applicable policies, procedures, and regulatory requirements. Responsible for the implementation and administration of department and service line strategic plans, operating procedures, and City of Houston policies to achieve objectives and goals. Develop and implement processes and/or operational improvements to enhance the efficiency and effectiveness of billing and meter operations. Ensures productivity meets or exceeds service and quality standards of internal and external customers. Supports resolution of elevated customer issues, demonstrating genuine concern for customers while retaining goodwill and rapport. Manages all aspects of personnel, building a cooperative work team and productive work environment. Ensures the section responds to the needs of the public, Administration, City Council, and Executive Management in a timely and professional manner as required. Manages all vendors to contractual agreements for performance and delivery. Research, review, and analyze new data, reports, products, and other information to ensure department policies and procedures are current. Oversees disciplinary action and evaluates and improves staff performance. Manages multiple initiatives and projects simultaneously to achieve desired outcomes. Acts as liaison to other departments, government agencies, and the private sector. Meet with staff and leadership to ensure shared objectives and teamwork. Develop strategic goals, define objectives, and measure the performance of staff. Coordinate complex activities and implement effective and timely solutions to issues. Develop, monitor, review, and approve expenditures that are in line with the approved budget. May act as the responsible authority for Utility Billing in the absence of the Deputy Director and routinely act as the liaison to other departments, government agencies, and the private sector. Other duties may be assigned.

Requirements

Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field.
Seven years of administrative experience are required, with at least three of those years in a managerial capacity.
Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2).

Nice To Haves

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills.
The ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite.
The preferred candidate will also have a background in utility billing, meter operations, local city government, process improvement and project management.

Responsibilities

Executive oversight of all Meter Operations functions in Utility Billing to ensure the accurate and on-time billing of the City's approx. 500k customer accounts.
Responsible for the strategy and effective execution of meter reading and meter maintenance operations and other operations while ensuring compliance with applicable policies, procedures, and regulatory requirements.
Implementation and administration of department and service line strategic plans, operating procedures, and City of Houston policies to achieve objectives and goals.
Develop and implement processes and/or operational improvements to enhance the efficiency and effectiveness of billing and meter operations.
Supports resolution of elevated customer issues
Manages all aspects of personnel, building a cooperative work team and productive work environment.
Manages all vendors to contractual agreements for performance and delivery.
Research, review, and analyze new data, reports, products, and other information to ensure department policies and procedures are current.
Oversees disciplinary action and evaluates and improves staff performance.
Manages multiple initiatives and projects simultaneously to achieve desired outcomes.
Acts as liaison to other departments, government agencies, and the private sector.
Meet with staff and leadership to ensure shared objectives and teamwork.
Develop strategic goals, define objectives, and measure the performance of staff.
Coordinate complex activities and implement effective and timely solutions to issues.
Develop, monitor, review, and approve expenditures that are in line with the approved budget.
May act as the responsible authority for Utility Billing in the absence of the Deputy Director and routinely act as the liaison to other departments, government agencies, and the private sector.