With a strong reputation of integrity, unsurpassed service, and member focus, Oregon State Credit Union is one of the most respected credit unions in the Northwest. We are a passionate team committed to our vision of creating financial solutions that make lives better and are seeking an experienced and dynamic Assistant Director of Member Relations to oversee the daily operations of our collections department. As the Assistant Director of Member Relations, you'll manage daily collection efforts for delinquent loans and negative shares, monitor legal actions, and ensure compliance with all related laws, regulations, and internal policies. You'll also drive team performance, foster opportunities for growth and development, and champion a culture of exceptional member service. The ideal candidate combines deep collections expertise with strong analytical skills and a passion for helping members overcome financial challenges.