Assistant Director, Housing Operations
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About The Position
To enhance the mission of the Department of Housing and Residential Life, the Assistant Director of Housing Operations will report to and support the Director of Housing and Residential Life in all aspects of student housing operations and the student housing experience including housing assignments, room changes, fee assessments, and key management. The Assistant Director of Housing Operations will help develop and manage key departmental processes related to student housing operations, as well as identifying process improvements. The Assistant Director of Housing Operations also serves as a primary liaison between Housing and Facilities. The Assistant Director requires technical skill in utilizing housing software to complete assignments, managing processes, providing reports, and accessing data. This position serves as the primary technical and data specialist responsible for maintaining the SQL housing database and needs an understanding of SQL relational databases as well as the ability to work in a team environment of both technical and non-technical staff. The Assistant Director provides oversight for housing and billing including processing cancellations received via email and student housing portal, deposit refunds, transfers and forfeits, and charging cancellation fees. Housing and Residential Life is open on evenings and weekends during peak seasons such as, but not limited to, move-in/outs, Housing Selection & Placement Process, new student assignments, and New Student Orientation. Additionally, Housing and Residential Life may be open on several University floating holidays and break periods. The Assistant Director must provide evening, weekend, and holiday coverage in collaboration with the Housing and Residential Life team, as needed during these extended business hours.
