Assistant Director, Housing and Food Services

Penn State University • Lower Swatara Township, PA

83d • $68,200 - $102,300

About The Position

Campus Housing and Food Services Managers oversee, direct, and manage Commonwealth Campus residential and retail food services, housing facilities, and ancillary operations. Primary responsibilities include developing and implementing strategic plans and operational budgets; establishing operational standards across locations; ensuring food quality and customer service, a safe and secure residential living and work environment, and a student-centered atmosphere. Direct the overall operations of residential and retail food services, housing facilities, and ancillary operations across Commonwealth Campuses; develop and implement strategic plans and initiatives. Maintain accountability for the financial success of assigned locations; forecast, plan, develop, and oversee operational budgets; identify cost containment measures and new revenue sources; manage financial statements; negotiate and maintain contracts. Oversee special capital and campus projects such as new construction and renovation; participate in design, job meetings, architect and contractor selection; collaborate with facility planners and other internal/external contributors. Keep abreast of regulatory requirements; develop operational changes, policies, and procedures; establish standards and ensure compliance; manage facility audits. Ensure delivery of product quality, a safe and secure living and work environment, and exceptional customer service. Maintain awareness of industry trends; identify/develop/implement new product mix, new technology, and service efficiency concepts. Investigate and resolve problems escalated to management level including customer service or parental concerns, product quality, facility and maintenance issues, and personnel performance, etc. Foster a student-centered work environment; communicate goals and objectives to a variety of groups; resolve emergency situations; liaise with Leadership, University Police, Athletics, Continuing Education, General Counsel, Maintenance & Operations, et al. Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities; adhere to Collective Bargaining Agreement provisions; participate in grievance/arbitration proceedings.

Requirements

• Bachelor's Degree.
• 8+ years of relevant experience, including 3+ years of supervisory experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Direct the overall operations of residential and retail food services, housing facilities, and ancillary operations across Commonwealth Campuses.
• Develop and implement strategic plans and initiatives.
• Maintain accountability for the financial success of assigned locations.
• Forecast, plan, develop, and oversee operational budgets.
• Identify cost containment measures and new revenue sources.
• Manage financial statements and negotiate contracts.
• Oversee special capital and campus projects such as new construction and renovation.
• Keep abreast of regulatory requirements and manage facility audits.
• Ensure delivery of product quality and exceptional customer service.
• Investigate and resolve problems escalated to management level.
• Foster a student-centered work environment and communicate goals.
• Hire, train, coach, supervise, schedule, and evaluate employees.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Robust retirement plans.
• Substantial paid time off including holidays, vacation, and sick time.
• 75% tuition discount for employees and eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree