Assistant Director Front Office

French Lick Resort•Chicago, IL

10d

About The Position

As the Assistant Director of Front Office, you would be responsible for assisting with the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Qualifications Bachelor's degree in Business or Hospitality Management with at least 3 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate's degree with at least 1 year of Front Office management experience is required. Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous management level experience preferred.

Requirements

Bachelor's degree in Business or Hospitality Management with at least 3 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate's degree with at least 1 year of Front Office management experience is required.

Nice To Haves

Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous management level experience preferred.

Responsibilities

Assists with directing and administering all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Implements and monitors all corporate marketing programs
Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Runs and completes daily reports, analyze data and make decisions based on data
Resolves guest issues and concerns to guest satisfaction
Recruits, interviews and trains associates
Participates in the Property Manager on Duty program.
Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
Completes tasks or projects as assigned or as required.