Assistant Director Front Office

Hilton Orlando Buena Vista Palace Disney Springs Area • Lake Buena Vista, FL

382d

About The Position

The Assistant Director Front Office at Hilton Orlando Buena Vista Palace is responsible for overseeing all Front Office operations, ensuring exceptional guest service and efficient management of hotel resources. This role involves monitoring team performance, implementing marketing strategies, and resolving guest issues to enhance overall satisfaction. The position requires full-time availability, including weekdays, weekends, and holidays, and emphasizes a commitment to Hilton's values of hospitality, integrity, leadership, teamwork, ownership, and urgency.

Requirements

• Demonstrated experience in hospitality management or a related field.
• Strong leadership and team management skills.
• Ability to analyze data and make decisions based on trends.
• Excellent customer service and communication skills.
• Adaptability to changing situations and guest needs.

Nice To Haves

• Experience with budgeting and forecasting in a hotel environment.
• Familiarity with hotel management systems and software.
• Previous experience in a supervisory role within the hospitality industry.

Responsibilities

• Assist in the direction and administration of all Front Office operations including guest service and registration.
• Monitor and develop team member performance through supervision, scheduling, and evaluations.
• Oversee the VIP process including managing reservations and special requests.
• Implement marketing up-selling techniques to maximize room occupancy and revenue.
• Ensure team members are knowledgeable about hotel products, services, and local events.
• Run daily reports, analyze data, and make informed decisions based on findings.
• Resolve guest issues and concerns to ensure satisfaction.
• Recruit, interview, and train new team members.

Benefits

• Access to pay through DailyPay.
• Medical Insurance Coverage for employees and their families.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program (ESPP) at a 15% discount.
• Debt-free education access for various educational credentials.
• Career growth and development opportunities.
• Team Member Resource Groups and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree