Assistant Director for Housing Operations - Cleveland State University (Student Living)

Greystar•Cleveland, OH

About The Position

The role provides leadership and supervision of day-to-day housing assignments processes, computer-based programs associated with housing assignments and works in conjunction with the University’s Business Office to manage resident financial accounts. The role is also responsible for ensuring the residential communities (internally and externally) meet Greystar’s standards for cleanliness, appearance, safety, and overall functionality for the health, well-being, and success of residential students.

Responsibilities

Oversee the department’s day-to-day operations, ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students’, families’, and community members’ questions, concerns, and requests for information regarding policies, housing assignments, facilities, student conflicts and general assistance.
Oversee the efficient and effective coordination of university-wide residential community openings and closings to include collaboration with offices on early arrivals and needed housing during breaks and for summer conferences.
Oversee all housing processes which encompasses access control, room changes, cancellations, early arrivals, contract extensions, room condition reports, health and safety inspections, and departmental billing, ensuring detailed maintenance of records and data entry as well as developing policies for all processes.
Ensure the effective oversight and completion of work orders generated from resident requests for service, as well as preventative maintenance on the property.
Oversee and manage all aspects of room and building turnover processes including, but not limited to, scheduling all vendors, ensuring vendors are following contract expectations, inspecting all units and bedrooms to ensure buildings are ready prior to occupancy.
Oversee, implement, and market vendor services, and vendor contracts in consultation with the Regional Property Manager.
Support the Regional Property Manager in long-range planning for residential facilities maintenance and renovations and in coordinating programs and campaigns, such as pest control, cleaning, sustainability, and other projects related to housing facilities operations.
Advise students and family members in decision-making and provide resource referrals to help support student success and well-being. Provide care for students through addressing and responding to students’ physical or emotional health concerns, personal matters, and housing concerns.
Assist with coordination and support of maintaining operations during emergencies and crisis situations while prioritizing the safety and well-being of residents and staff.
Serves as the liaison with the University’s Comptroller, Bursar, food service offices to ensure all required housing and meal plan fees are property and timely assessed to the University’s SIS system and Greystar’s PMS. Is the primary position charged with operations and data integrity of University’s SIS housing module and Company’s PMS.
In collaboration with Leasing, prepares resident move-in accounting documents to enable smooth check-in process. Evaluates residents’ University financial aid award documentation to determine the financial aid available for housing and meal plan fees and establishes payments plans, in accordance with current University practices for tuition payment plans.
Organize and coordinate resident Accounts Receivable management functions to maximize revenue, including but not limited to fee collections, prompt and accurate posting/receipting of fee collection to SIS and RMS systems, late fee assessment, management of the delinquency notification and forcible detainer processes per the property code and company policy.
Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
Serve as on-call professional staff on a rotating basis during weekend and evening hours to respond to residential emergencies dealing with student behavior, mental health emergencies, and other situations that require an immediate response. Submit Pro Staff On-Call report after every duty night to ensure all Pro Staff members are aware of any ongoing incidents or concerns.
Respond to emergencies after hours, make decisions about room moves, removals, maintenance concerns (will call in vendors, if needed).

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.