Assistant Director for Case Management & Engagement

Commonwealth of Massachusetts • Salem, MA

3d • Onsite

About The Position

Join Salem State University's Retention Services as an Assistant Director for Case Management & Engagement, where you'll provide leadership for case management and retention efforts through Navigate360 (N360) to make a meaningful difference in students' academic journeys. Reporting to the Senior Director of Retention Services and Director of Veterans’ Affairs, this position serves as the primary liaison between faculty and staff, advising units, and Retention Services to ensure timely, effective, and equity-minded outreach to students experiencing academic and/or day-to-day challenges.

This role is designed to strengthen faculty and staff engagement in early alert and case management practices by providing leadership for Faculty Lead Advisors, overseeing the onboarding and preparation of faculty and staff case managers, advancing collaboration across academic units, and evaluating the effectiveness of case management systems and practices. While this role does not supervise staff case managers, it exercises operational leadership over shared structures, standards, and communications to support a cohesive, campus-wide approach to student support.
In this role, you'll provide comprehensive support to students facing personal, academic, or behavioral challenges while fostering an inclusive campus environment where everyone can thrive.
Please Note: This position is grant-funded and renewal each year is contingent on continued funding.

Requirements

• Bachelor’s degree
• Three to five years in academic advising, student success, retention, or faculty support roles
• Experience using Navigate360 or comparable student success platforms

Nice To Haves

• Master's degree in Higher Education Student Affairs or closely related field
• Strong facilitation, communication, and relationship-building skills
• Experience coordinating faculty-led advising or retention initiatives
• Experience developing and delivering faculty training or professional development
• Knowledge of equity-minded advising and intervention practices

Responsibilities

• Provide leadership for case management and retention efforts through Navigate360 (N360)
• Serve as the primary liaison between faculty and staff, advising units, and Retention Services
• Strengthen faculty and staff engagement in early alert and case management practices
• Provide leadership for Faculty Lead Advisors
• Oversee the onboarding and preparation of faculty and staff case managers
• Advance collaboration across academic units
• Evaluate the effectiveness of case management systems and practices
• Provide comprehensive support to students facing personal, academic, or behavioral challenges
• Foster an inclusive campus environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director