Assistant Director, Flyers Student Services

University of Dayton • Dayton, OH

381d

About The Position

The Assistant Director, Flyers Student Services at the University of Dayton plays a crucial role in enhancing the student experience within the Strategic Enrollment Management division. This position involves providing leadership, training, and development to the Flyer Student Services team, ensuring comprehensive understanding of services offered. The Assistant Director will also engage in special projects to improve operations and service delivery, while collaborating with various stakeholders to address complex issues. This role is integral to fostering academic excellence and personal growth among students.

Requirements

• Bachelor's Degree or Associate's Degree with one year of professional experience in a one-stop service office at a university or three years of professional experience in a one-stop service office at a university.
• Minimum of one year of professional staff supervisory experience.
• Minimum of one year of experience in a professional customer service setting.
• Strong conflict management skills.
• Self-motivated with the ability to work independently.

Nice To Haves

• Master's degree in a related field.
• Progressive leadership experience including training delivery.
• Experience in a one-stop student service center within a university.
• Experience working in higher education.
• Ability to communicate effectively with diverse families and students.
• Strong customer-oriented approach and interpersonal skills.

Responsibilities

• Provide ongoing training and development to the Flyer Student Services team.
• Develop and maintain materials within the knowledge hub.
• Hold training sessions for new and existing staff.
• Provide student service for integrated functions of financial aid, registrar, and student accounts.
• Collaborate with Flyer Student Services Counselors and home office leadership on complex issues.
• Identify, recommend, and implement changes to improve service and retention.
• Engage in special projects that enhance daily operations and equitable service.

Benefits

• Professional development opportunities
• Workshops and seminars for diversity, equity, and inclusion
• Collaborative work environment
• Supportive community focused on student success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Associate degree