Assistant Director, Financial Aid Service and Counseling

Arizona State University•Tempe, AZ

28d•Onsite

About The Position

Under the administrative direction of the Senior Director and Director of Student Success and Financial Aid Counseling, the Assistant Director of Campus Financial Aid Service and Counseling is responsible for planning, organizing, and directing the day-to-day operations and service delivery of assigned staff and counseling teams. This role supports the university's mission and goals, along with the objectives for Financial Aid and Scholarship Services, by ensuring a student-centered financial aid experience for new and continuing ASU students. The Assistant Director collaborates with financial aid colleagues to promote efficiency, accuracy, and exceptional service, while adhering to institutional and financial aid policies and procedures. This position plays a critical role in ensuring that ASU students receive timely and accurate financial aid services, contributing to their academic success and overall university experience.

Requirements

Knowledge of the principles and practices pertaining to the assigned department.
Knowledge of management and supervisory principles and practices.
Knowledge of budget management methods and techniques.
Knowledge of strategic planning principles and practices.
Knowledge of principles, concepts, and practices of organizational management.
Skill in problem solving and decision-making.
Skill in planning, analyzing and coordinating activities and establishing priorities.
Skill in effectively managing, supervising and evaluating assigned staff.
Skill in program design and development.
Skill in budget preparation and forecasting.
Skill in both verbal and written communication.
Skill in establishing and maintaining effective working relationships.
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Experience using large language models, including effective prompt generation to support analysis, efficiency, and operational tasks.
Demonstrated knowledge of and skill in automated processing.
Experience in critical thinking and problem solving.
Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements.
Evidence of effective communication skills
Three (3) years of supervisory experience preferred
Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid.

Responsibilities

Plan, direct, and oversee the activities and operations of staff, student worker and counseling teams ensuring efficient service delivery.
Supervise, hire, train, and evaluate assigned staff and counseling team members fostering a supportive and high-performance work environment.
Regularly use Excel and other data tools to pull reports, review trends, and synthesize data for operational and compliance purposes.
Collaborate with internal financial aid partners to set priorities, ensure timely training, and maintain service and processing responsibilities
Ensure adherence to financial aid regulations, policies, and procedures while maintaining high service standards.
Collaborate with financial aid leadership and stakeholders to ensure smooth administration and technical implementation of ASU financial aid programs.
Partner with the Senior Director of Student Success and Financial Aid Counseling and colleagues to set and achieve production and service benchmarks.
Develop short- and long-term goals for production quality and service standards.
Resolve issues affecting the department and implement strategies to improve the effectiveness and efficiency of operations.
Represent the Financial Aid and Scholarship Services department in external meetings, presentations, conferences, and professional organizations as necessary.