Assistant Director, Financial Aid Counselor

Appalachian State University • Boone, NC

15d

About The Position

The primary purpose of the Office of Student Financial Aid and University Scholarships is to assist students and families in securing the financial resources necessary to attend college. The major activities of this unit include assisting students in completing required applications and meeting eligibility guidelines for various financial aid programs, evaluating all requests for eligibility, and administering all scholarships, grants, loans, and student work programs available to Appalachian students. The Assistant Director, Financial Aid Counselor completes the primary responsibilities above by: Advises prospective and enrolled students, parents, and community members on all aspects of federal, state, institutional, and private financial aid. Determines eligibility for and awards financial aid to students in accordance with federal, state, institutional, and private guidelines, policies, rules, and regulations; and performs other administrative functions relating to awarding, certifying, and establishing eligibility for various federal, state, and institutional financial aid programs. In carrying out the duties of this position, public speaking is often required in a variety of capacities. This position may involve the supervision of permanent and/or temporary employees in one or more functional areas within the office. An additional requirement of this position may be to review and enhance both written and visual forms of office communications. The Division of Enrollment Management is committed to seeking and sustaining a culturally and ethnically diverse University community that is inclusive of all individuals and groups. Successful candidates will demonstrate leadership and innovation in advancing diversity and dedication to recruiting and serving students with diverse needs, backgrounds, ethnicities, abilities, and other distinct characteristics in respectful, sensitive, and understanding ways.

Requirements

• A Bachelor’s degree is required from an accredited college or university
• One year of general administrative experience involving public contact in a higher education setting.
• Demonstrated experience with strong customer service skills
• Excellent oral and written communication skills

Nice To Haves

• Master’s degree in a related field is preferred
• Three years of general administrative experience involving public contact in a higher education setting.
• At least one year of financial aid experience at the level of counselor or higher.
• Experience with automated financial aid delivery systems (Banner/ FAMS / SCT ) is desirable
• Familiarity with report writing tools, such as BRIO , PL/ SQL , or Web Focus.
• A highly organized individual who is able to multitask and who is detail oriented is extremely desirable.
• Demonstrated knowledge and experience with best practices for serving diverse/underrepresented students.

Responsibilities

• Advises prospective and enrolled students, parents, and community members on all aspects of federal, state, institutional, and private financial aid.
• Determines eligibility for and awards financial aid to students in accordance with federal, state, institutional, and private guidelines, policies, rules, and regulations
• Performs other administrative functions relating to awarding, certifying, and establishing eligibility for various federal, state, and institutional financial aid programs.
• Public speaking
• Supervision of permanent and/or temporary employees
• Review and enhance both written and visual forms of office communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees