Assistant Director, Financial Aid and Scholarships – Enrollment Management Group (EMG)

Duquesne University • Pittsburgh, PA

80d

About The Position

The Assistant Director of Financial Aid works collaboratively with the Associate Director of Financial Aid, AVP/Director of Financial Aid and Scholarships, and other staff members to administer all aspects of the financial aid process, which includes but not limited to the development, administration and interpretation of financial aid policies and procedures in accordance with established federal, state and institutional guidelines. Works independently and is expected to exercise discretion and independent judgment in carrying out the responsibilities, including but not limited to, reviewing specific student files and processing financial aid in accordance with institutional, state, and federal guidelines, providing excellent customer service to students and families, assisting in the development and awarding of financial aid strategies, and determining eligibility beyond routine policies and procedures. Supports Enrollment Management goals to recruit and retain students.

Requirements

• Bachelor’s degree from an accredited institution.
• 3-5 years of work-related experience.

Nice To Haves

• Experience with Banner/Ellucian preferred.
• Familiarity with Slate and Banner preferred.

Responsibilities

• Meets with families and students to provide excellent customer service while counseling incoming and current students on financial aid packages, balances and other financial aid needs.
• Provides guidance to students who are requesting re-evaluation of awards exercising Professional Judgment.
• Case management of student files, including awarding, verification, document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid lifecycle of students in the assigned caseload for the entirety of their academic career.
• Addresses department emails and voicemails from students and families concerning title IV eligibility, memo’d funds, disbursement amounts and dates, unposted financial aid, missing documentation, scholarships and financial aid opportunities, verification, missing documents, etc.
• Monitors and reviews submitted documentation in a timely manner for student financial aid and ensures quality control of university resources.
• Assists in determining eligibility for financial assistance and calculating the type and amount of aid awarded by analyzing and evaluating financial information.
• Interprets federal, state, and university policies and regulations to ensure compliance and consistency in the equitable distribution of financial assistance.
• Assists in the development, documentation, and management for the policies, procedures and operations involved with the awarding and delivery of certain institutional financial aid programs.
• Develops procedural documentation of financial aid operational procedures and reports for office use.
• Represents financial aid at various open house events for current and incoming students.
• Completes other duties as assigned.

Benefits

• Generous benefits include paid time off including holidays and vacation.
• Retirement match.
• Tuition remission for employee and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree