Assistant Director, Facilities

Boise State University • Boise, ID

1d • $60,674 - $63,500

About The Position

You will join a team that is creating an exciting environment, values collaboration and teamwork, and is welcoming to all Boise State students, faculty and staff. We are creating a workplace that values the voices and contributions of employees at all levels, listens, and responds to our community. This is the perfect job for you if you: Are passionate about recreation’s role in wellness, belonging, and student success. Take pride in creating safe, clean, and welcoming spaces for the campus community. Enjoy offering students and patrons positive customer service and facility experiences. Excel at balancing the day-to-day operations of multiple Campus Recreation facilities. Love leading student teams in areas of development, career readiness, and facility operations. You will have the opportunity to: Provide leadership, direction, and supervision for all areas associated with Facilities and Member Services. Train, mentor, and evaluate the Facilities and Member Services teams on methods to improve the customer experience and identify opportunities to improve the delivery of the department’s customer service. Develop and evaluate policies and procedures to ensure all program areas are in compliance with established departmental, university, and state guidelines. Lead the assessment initiatives for all Facilities and Member Services areas to ensure facilities, programs, and services are meeting the needs of a growing student population. Provide ongoing risk management training for the Facilities and Member Services staff in order to minimize risk, reduce loss, and ensure continuity in departmental business practices across all areas. Budget, track, and reconcile all expenses and revenue related to the Facilities and Member Services areas on a monthly basis. Directly oversee the daily management, operations, regular maintenance, and troubleshooting of all recreation management software including Fusion, Connect 2 Concepts, SubItUp, etc. Work closely with the Office of Information Technology to troubleshoot computing hardware including printers, iPads, computers, etc. Perform other duties as assigned.

Requirements

• The Assistant Director must have demonstrated experience in recruiting, hiring, and training professional staff employees within a large, complex recreational program.
• The Assistant Director must be knowledgeable and experienced in risk management and safety practices as well as the methods utilized to train staff members on industry best practices.
• The Assistant Director must be knowledgeable and experienced in facility operations, member services, as well as facility scheduling and event management.
• The Assistant Director must be knowledgeable and experienced in program design, implementation, and assessment methodologies.
• The Assistant Director must have demonstrated experience in the development and administration of a large, operating budget.
• The Assistant Director must possess strong organizational and time management skills.
• Attention to detail and problem-solving skills are essential for success for all staffing areas.
• Demonstrated strong conflict management skills and the ability to adjudicate conflict.
• Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

Nice To Haves

• Master’s Degree in Recreation, Sport Management, Athletic Administration, Higher Education Administration, Kinesiology, or related field
• Two + years of work experience managing the operations of a large, complex recreation facility in higher education
• Two + years of experience supervising FTE recreation professionals in higher education
• Two + years of experience developing and leading departmental customer service initiatives in higher education
• Two + years of work experience with facility scheduling and/or coordinating event management in higher education
• Two + years of personnel management experience of student employee teams: recruiting, hiring, training, scheduling, evaluating, and disciplining
• Budget development and budget management experience
• Experience with designing, implementing, and analyzing student learning outcome assessments and utilizing results to inform area planning
• Experience in oral and written communication such as teaching: Developing/delivering presentation content/materials; writing reports, proposals, professional correspondence, manuals, etc.
• Experience working with a recreation-based membership management software application platform (Innosoft Fusion preferred)
• Experience with facility management software (e.g. Connect 2 Concepts or comparable)
• Engagement in NIRSA, AOAP, NASPA, or other recreation professional associations
• Experience developing or delivering programs or services that serve individuals with varied backgrounds, needs, and perspectives.

Responsibilities

• Provide leadership, direction, and supervision for all areas associated with Facilities and Member Services.
• Train, mentor, and evaluate the Facilities and Member Services teams on methods to improve the customer experience and identify opportunities to improve the delivery of the department’s customer service.
• Develop and evaluate policies and procedures to ensure all program areas are in compliance with established departmental, university, and state guidelines.
• Lead the assessment initiatives for all Facilities and Member Services areas to ensure facilities, programs, and services are meeting the needs of a growing student population.
• Provide ongoing risk management training for the Facilities and Member Services staff in order to minimize risk, reduce loss, and ensure continuity in departmental business practices across all areas.
• Budget, track, and reconcile all expenses and revenue related to the Facilities and Member Services areas on a monthly basis.
• Directly oversee the daily management, operations, regular maintenance, and troubleshooting of all recreation management software including Fusion, Connect 2 Concepts, SubItUp, etc.
• Work closely with the Office of Information Technology to troubleshoot computing hardware including printers, iPads, computers, etc.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Director