Assistant Director, Event Volunteer Experience

NMSS National Multiple Sclerosis Society-posted 1 day ago

$60,000 - $65,000/Yr

Full-time • Mid Level

Remote • Denver, CO

5,001-10,000 employees

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Assistant Director, Event Volunteer Experience , s upports the execution of event volunteer strategy and operations across peer-to-peer and signature fundraising events. Focuses on implementing systems, delivering field-facing tools, and ensuring consistent execution of volunteer engagement practices. Partners with the Director of Event Volunteer Operations, and Development regional and chapter teams to promote a high -quality, unified volunteer experience.

Alongside the VP of Event Experience and Operations and Director of Event Volunteer Operations, ensure the full strategy and vision of the event volunteer experience is known and shared and executed
Implement systems and tools (e.g., Galaxy Digital, Salesforce) in partnership with the Director, ensuring consistent execution across markets
Maintain and distribute onboarding and training templates to ensure local event volunteer readiness
Manage the national background check process, in coordination with Legal, Risk and other stakeholders and providing field support
Lead volunteer recognition activities in collaboration with national and chapter teams, including material preparation and tracking contributions
Provide surge support or temporary coverage to chapter teams during high-volume seasons or staffing gaps
Drive cross-functional alignment with Event Experience, Marketing, Development, and Program teams to integrate volunteer engagement into the broader event and supporter journey
Monitor performance, gather field feedback, and continually evolve strategy and tools to meet changing needs

3 + years of experience in volunteer management, event operations, or nonprofit program leadership
Proven track record developing and executing scalable volunteer engagement strategies across multiple market s
Strong knowledge of volunteer management systems (e.g., Galaxy Digital, Salesforce) and data-informed decision-making
Experience designing and delivering training programs for staff and volunteers
Ability to lead cross-functional initiatives and drive alignment across department s
Strong project management, communication, and problem-solving skills
Familiarity with risk management and background check protocols
Comfortable providing direct support in high-volume or fast-paced event environments
Bachelor's degree in nonprofit management, public administration, or related field (or equivalent experience)

Paid Time Off Plan
Paid Holidays
401k Retirement Savings Plan with Society match
Commuter Benefit Plan
Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings

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