Assistant Director, Claims

DriveTime•Mesa, AZ

1d•Remote

About The Position

The Assistant Director of Claims is responsible for overseeing department operations and initiatives. They will work with other senior leaders to outline department and company goals, and strategies to achieve these goals.

Requirements

Proven ability to effectively lead a team and achieve performance and project goals
Strong communication skills and comfortability presenting information to internal and external customers and clients
Strong organization skills, ability to prioritize, meet deadlines, and appropriately delegate
Ability to think big and challenge the norm
Strong decision quality and ability to operate in the gray
Skilled at developing other leaders
High school diploma required
Progressive track record with 3-5+ years of leadership experience; ideally with call center, operations center, or customer service experience
Must be able to remain stationary at a desk location for duration of shift
Requires audio and visual acuity and manual dexterity to operate a computer and other office/telephony equipment

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Maintains operational efficiency through regular review of performance KPI’s, staffing, department metrics, and operational resources (policies and procedures, reporting, etc.)
Is forward thinking and identifies opportunities to contribute to the overall goals and strategy of the organization
Drives for continuous improvement and positive change within their department
Has a strong focus on promoting team development, motivation, and positive morale
Strives for personal development and identifies ways to continue to grow within the role