Assistant Director, Admissions Processing

Northern Arizona University • Flagstaff, AZ

395d

About The Position

The Assistant Director of Admissions Processing at Northern Arizona University plays a crucial role in overseeing the admissions evaluation teams, enhancing the applicant experience, and ensuring efficient processing of applications. This position requires strong leadership, customer service skills, and the ability to manage workflows and training programs effectively.

Requirements

• Experience in admissions processing or a related field.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to evaluate and implement processes and procedures effectively.
• Experience with Salesforce or similar case management systems.

Nice To Haves

• Experience in higher education administration.
• Knowledge of Arizona Board of Regents admission requirements.
• Familiarity with training program development and implementation.

Responsibilities

• Oversee one or more teams within the Admissions Processing department.
• Enhance the applicant experience by providing a central point of contact for application assistance.
• Utilize performance management to maximize staff performance and department morale.
• Provide leadership and vision to the Admissions Evaluations Team for graduate and undergraduate applicants.
• Create, administer, and evaluate processes and workflows related to admissions evaluation.
• Manage daily admissions workflow including Salesforce case management and application evaluations.
• Create and conduct training programs for staff on new and existing processes.
• Serve as a member of the UAP Leadership Team and coordinate with peers on operational processes.
• Manage the implementation of new processes in coordination with key stakeholders.
• Hire, train, supervise, and evaluate up to 8 full-time members on the Admissions Evaluation team.
• Direct the work of the Admissions team to ensure efficient service standards are met for new applicants.
• Build and foster a team culture that encourages collaboration and professional development.
• Serve as a liaison to faculty, staff, and other departments to improve communication.
• Partner with stakeholders to identify student and process needs.
• Provide continual education around recruitment and process functions to stakeholders.
• Advise staff on decisions for elevated admissions review.
• Represent Admissions Processing with departments across campus and develop productive partnerships.
• Train on new updates to processes and troubleshoot technical issues related to tools and systems.
• Assist with resolving elevated student issues and communicate admissions procedures to partners.

Benefits

• Health insurance coverage
• Paid holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: No Education Listed