Toll Brothers-posted 2 months ago
Full-time
Chantilly, VA
1,001-5,000 employees
Construction of Buildings

Toll Brothers, America's Luxury Home Builder, seeks an Assistant Design Studio Consultant to assist new home buyers with color & options selections, and sales of upgrades at our Design Center in Chantilly, Virginia. This position will be on-site 5 days per week. The Asst. Design Studio Consultant position is responsible for assisting the Design Studio Consultants in guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder's code of ethics, values, and mission statement. This position will interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.

  • Assist Prospective Buyers/Home Buyers with Tours/Options Selections
  • Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed
  • Provide scripted tours of Design Studio environment, delivered in a professional manner, well-articulated, and with positive energy
  • Preview night tour responsibilities include assisting with meet/greet, present chosen tour categories, set up & clean up
  • Be familiar with product and house warranty specifics and be able to communicate this to buyers
  • Work as a team with Design Studio Consultant during Options Selections appointments to enter selections and adhere to predetermined deadlines for selections, change requests
  • Complete Buyer selection paperwork accurately and provide to Consultant by deadline provided
  • Navigate the Toll Intranet for product and builder information
  • Utilize Pivotal software and Excel to enter home selections and options
  • Interact with internal mortgage company personnel as needed to confirm buyer affordability
  • Submit paperwork to buyers for final authorization through DocuSign and process through SDW to internal business partners, as directed by Consultant
  • Prepare and double-check final document package for accuracy and submit to construction team
  • Process special requests with appropriate approvals from management
  • Answer phones as needed
  • Provide status updates to Consultant and Design Studio Manager
  • Provide buyer feedback internally
  • Maintain communication with on-site Sales Consultants
  • Walk-through with sales/construction/marketing personnel of all merchandised models
  • Execute selections for QDH inventory homes as needed by communities
  • Ensure samples in good standing, labelled, and available for pricing
  • Maintain Design Studio physical appearance, keep samples in order
  • Field visits as Tour community models, QDH homes and homes in production
  • Walk-through with Design Studio Consultant each floorplan (once per plan) to ensure understanding of home construction, floorplan layout (including structural options) and installation of Included Features and Available Personal Choices
  • Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans
  • Attend product knowledge meetings monthly and/or quarterly
  • Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
  • Excellent communication and organization skills
  • Patience, empathy and good listening skills
  • Weekend and evening availability
  • Experience in a Sales-oriented role, assisting buyers with options and selection and timely follow-up on customer issues
  • Blend of design coordination (colors, textures, finishes & styles) and sales experience
  • An Interior Design degree or design coordination experience with a homebuilder/developer is a plus
  • Comprehensive medical/dental
  • 401(k) with a company match
  • Discounted stock purchase
  • Discounts on mortgages, homes, and much more
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