ASSISTANT DESIGN SHOP LEADER

Serena & Lily-posted about 1 year ago
$65,000 - $70,000/Yr
Full-time • Entry Level
Birmingham, MI
Furniture, Home Furnishings, Electronics, and Appliance Retailers
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The Assistant Store Leader at Serena & Lily in Birmingham, MI, plays a crucial role in supporting the store leadership team to enhance client services and drive sales. This position involves overseeing store operations, ensuring exceptional client experiences, and maintaining high merchandising standards. The Assistant Store Leader is expected to embody the brand ethos and contribute to a positive team environment while managing various operational aspects of the store.

  • Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos.
  • Ensure Brand Expression is conveyed appropriately at all times.
  • Provide outstanding client service by creating a warm, friendly environment and maintaining high standards.
  • Master and teach product knowledge and brand design inspiration.
  • Create a warm, welcoming, inspiring on-brand client experience.
  • Provide relevant design advice, product knowledge, and product recommendations.
  • Follow up on all orders, order flow, receipt of goods, and troubleshoot issues as necessary.
  • Manage associates in conjunction with the Store Leader in daily sales and business operations.
  • Assist store leadership in daily operations, including opening, closing, banking, and inventory management.
  • Contribute to growing the client base, including designer outreach.
  • Assist in leading merchandise stock levels, presentations, and visual standards of the store.
  • Coach, counsel, and develop staff, working with leadership on potential employee terminations.
  • Perform any other responsibilities as assigned by Leadership.
  • 1-3 years of retail leadership experience, preferably in the interiors/home furnishings field or as a Store Associate at Serena & Lily.
  • Architecture or design experience preferred.
  • Ability to work in a team environment.
  • Strong sense of personal style.
  • Proven ability to lead, motivate, and inspire a team to achieve excellence.
  • Proven ability to deliver excellent client service standards and lead best practice implementation.
  • Strong communication and interpersonal skills.
  • Willingness to ask questions and seek solutions; self-starter.
  • Proficiency in Microsoft Windows, especially Word and Excel.
  • Medical insurance coverage for employees and their families.
  • Dental insurance coverage for employees and their families.
  • Vision insurance coverage for employees and their families.
  • Basic life insurance coverage for employees.
  • 401k plan enrollment for employees.
  • Fourteen days of PTO accrued during the first year of employment.
  • Seven paid holidays throughout the year.
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