ASSISTANT DEPUTY COMMISSIONER, IT TRANSFORMATION, APPLICATION DEVELOPMENT, AND OPERATIONS

New York City, NY-posted 3 months ago
Full-time • Executive
Manhattan, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities
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The Department of Social Services (DSS) encompasses the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to combating poverty and income inequality by providing essential benefits to New Yorkers in need, such as Food Assistance and Emergency Rental Assistance. DHS focuses on preventing and addressing homelessness in New York City through innovative strategies aimed at helping families and individuals exit shelter and achieve self-sufficiency as quickly as possible. Information Technology Services (ITS) serves as the technology services organization for DSS. The mission of ITS is to support the daily, emergent, and long-term technology needs of both HRA and DHS. ITS designs, develops, and enhances the technology infrastructure and applications that underpin agency operations. These include client eligibility and recertification systems, case management platforms, housing and shelter systems, employment and work engagement services, revenue-producing computer matches, claims processing systems, and personnel management systems. ITS/Enterprise Solutions Management is recruiting for one (1) Deputy Commissioner of IT M-IV, to serve as the Assistant Deputy Commissioner, IT Transformation, Application Development, and Operations; This key leadership position will report directly to the Deputy Commissioner of Enterprise Solutions Management. The role encompasses strategic leadership in IT transformation and operational accountability in application development and operations, with responsibilities that include overseeing enterprise solutions, modernization initiatives, and day-to-day application support. The Assistant Deputy Commissioner role demands strong leadership, technical expertise, and the ability to drive large-scale technology initiatives to support the agency's mission and goals effectively.

  • Oversee the development, delivery, and maintenance of enterprise technology solutions supporting agency-critical systems.
  • Provide strategic guidance and leadership to ensure alignment of IT initiatives with agency goals and objectives.
  • Collaborate with program areas, stakeholders, and leadership to identify technology requirements and deliver solutions that meet business needs.
  • Drive innovation and continuous improvement within the technology portfolio, fostering the adoption of best practices and modern methodologies.
  • Manage the full lifecycle of application development, including requirements gathering, design, development, testing, deployment, and maintenance.
  • Ensure timely updates, enhancements, and fixes for existing applications to maintain operational efficiency and reliability.
  • Oversee the integration of new technologies and solutions into existing systems to enhance functionality and user experience.
  • Develop and enforce policies for system stability, scalability, and performance optimization.
  • Lead the implementation and management of enterprise architecture strategies to standardize and streamline IT operations.
  • Ensure the effective support and maintenance of multi-platform systems, including legacy systems, cloud-based solutions, and modern frameworks.
  • Collaborate with infrastructure and security teams to ensure systems comply with security protocols and enterprise standards.
  • Supervise, mentor, and develop a team of IT professionals, including developers, analysts, and support staff.
  • Allocate resources effectively to support application development, maintenance, and project initiatives.
  • Foster a culture of collaboration, accountability, and professional growth within the team.
  • Oversee multiple concurrent projects, ensuring they are delivered on time, within scope, and budget.
  • Establish and maintain processes for tracking progress, reporting milestones, and addressing risks or issues.
  • Work closely with the Project Management Office (PMO) and Governance office to ensure project alignment with agency priorities.
  • Serve as the primary liaison between IT and program areas to ensure technology solutions meet business requirements.
  • Communicate technical information, project updates, and system statuses effectively to both technical and non-technical stakeholders.
  • Engage with external vendors and partners to evaluate and implement third-party solutions where appropriate.
  • Monitor system performance and ensure service level agreements (SLAs) are met or exceeded.
  • Regularly review and report on key performance indicators (KPIs) related to application support and maintenance.
  • Proactively identify and address issues, minimizing downtime and operational disruptions.
  • A baccalaureate degree from an accredited college and four years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks, at least 18 months of this experience must have been in an executive, managerial, administrative capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, database administration, or planning of data processing or in the supervision of staff performing these duties.
  • Education and/or experience equivalent to '1' above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and must possess at least three years of experience as described in '1' above, including the 18 months of executive, managerial, administrative or supervisory experience as described in '1' above.
  • Experience in developing and managing large IT budgets, including cost-saving initiatives.
  • Excellent communication and interpersonal skills to engage with both technical teams and non-technical stakeholders.
  • Excellent decision-making, problem-solving, and critical-thinking skills in high-pressure environments.
  • Experience managing legacy systems alongside modern technology solutions.
  • Experience with system integration, multi-platform environments, and cloud-based solutions (e.g., AWS, Azure, or Google Cloud).
  • Knowledge of emerging technologies, such as AI, machine learning, low-code platforms, and microservices architecture.
  • Experience with application modernization, process automation, and digital transformation initiatives.
  • Ability to identify opportunities for innovation and implement them effectively within resource constraints.
  • Strong organizational and time management skills to handle multiple priorities.
  • A proactive mindset with a focus on results and continuous improvement.
  • Demonstrated ability to adapt to changing priorities and technologies in a fast-paced environment.
  • Strong ability to optimize resource allocation and prioritize competing demands effectively.
  • Proven ability to translate complex technical concepts into clear, actionable insights for decision-makers.
  • Strong negotiation and conflict resolution skills to address competing priorities.
  • Public Service Loan Forgiveness eligibility.
  • New York City residency requirement within 90 days of appointment.
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