Assistant Department Manager (Deco)

Floor & Decor • Winston-Salem, NC

1d • Onsite

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Floor & Decor, founded in 2000 in Atlanta, has quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide and more to come. A strong entrepreneurial spirit flows through the company, and its success is attributed to the time, talent, and teamwork of its dedicated associates. Working with passion and grit, Floor & Decor has become a "category killer of flooring" by revolutionizing how people buy flooring, offering the largest in-stock selection of tile, wood, stone, and flooring accessories at unbeatable prices. To continue its growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others, encouraging exploration of exciting opportunities from retail stores to distribution centers and the corporate office.

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees