Assistant Department Manager- UK Bookstore Cafe

Barnes & Noble Education • Lexington, KY

384d

About The Position

The Assistant Department Manager at Barnes & Noble College's BNC Starbucks Licensee Cafe is responsible for leading and directing team members in the preparation of food and drinks while enhancing customer loyalty and sales. This role requires a focus on outstanding customer service, operational knowledge, and team management to ensure a high-quality cafe experience for customers.

Requirements

• 2+ years' experience in a retail service setting as a manager or a graduate of the Best Seller Program.
• High school diploma or GED required.
• Previous food handling experience preferred.
• Strong communication skills to interact with a variety of people.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills required.

Nice To Haves

• Food handling or safety certification may be required in some locations.

Responsibilities

• Manage daily activities of the cafe by leading and training team members.
• Ensure the availability, freshness, and quality of products.
• Drive sales and promotions within the cafe.
• Model exceptional customer service by greeting customers and answering questions.
• Assign work and provide focused direction to café team members.
• Resolve customer issues and complaints, escalating to senior management when necessary.
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.
• Manage the inventory, stock, and rotation of perishable items.
• Operate equipment, troubleshoot breakdowns, and perform preventive maintenance.
• Conduct regular meetings with team to provide feedback on sales and upcoming promotions.

Benefits

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED