Harvard Coop - Assistant Department Manager - Textbooks
About The Position
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Department Manager. The Assistant Department Manager will be knowledgeable about department and store operations to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound. As an Assistant Department Manager you will support all store operations and departments in partnership with the management team. You will provide direct oversight of one or more departments in the store or for specified operational functions in the absence of upper management. You must be knowledgeable about department and store operations; provide outstanding customer service to the academic and co-curricular community; and ensure that your area of responsibility is maintained, properly merchandised and operationally sound.
Requirements
- 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
- High school diploma/GED preferred.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
Responsibilities
- Assist in the daily operation of the store in partnership with the Assistant Store Manager, Department Manager and/or other members of the management team.
- Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation.
- Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions.
- Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
- Maintain an appealing sales floor—tag, shelve, arrange, clean, and organize product or space within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Benefits
- Get paid sooner! Daily Pay earned wage access is available to all store employees.
- Employee Discount
- Paid sick time (accrued based on time worked)
- Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
- Commuter Benefit
- Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
