Assistant Department Manager - Key Carrier

Floor & Decor-posted 3 months ago

Full-time • Entry Level

Gretna, LA

5,001-10,000 employees

Building Material and Garden Equipment and Supplies Dealers

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This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. This position will also support with opening and closing the store and perform select managerial duties as necessary.

Act and work in a manner that is consistent with company's core values
Available to open and/or close the store in an effective manner
Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures
Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions
Ensure store presentation standards are achieved and maintained
Complete the opening safety walk and all lift equipment inspections prior to store opening
Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager
Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management
Demonstrate the ability to effectively report a Workers Compensation and General Liability claim
Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Complete all product specialist certification courses
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present 'how-to' classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs

High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication skills (verbal & written)
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency

Bonus opportunities at every level
Non-traditional retail hours (we close at 7p!)
Career advancement opportunities
Relocation opportunities across the country
401k with discretionary company match
Employee Stock Purchase Plan
Referral Bonus Program
80 hrs. annualized paid vacation (full-time associates)
4 paid holidays per year (full-time hourly store associates only)
1 paid personal holiday of associate's choice and Volunteer Time Off program
Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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Assistant Department Manager - Key Carrier

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