Assistant Department Manager Key Carrier (Wood)

Floor & Decor-posted 3 months ago
Full-time
Portland, ME
5,001-10,000 employees
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This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. This position will also support with opening and closing the store and perform select managerial duties as necessary.

  • Act and work in a manner that is consistent with company’s core values.
  • Available to open and/or close the store in an effective manner.
  • Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures.
  • Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions.
  • Ensure store presentation standards are achieved and maintained.
  • Complete the opening safety walk and all lift equipment inspections prior to store opening.
  • Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager.
  • Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
  • Demonstrate the ability to effectively report a Workers Compensation and General Liability claim.
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
  • Complete all product specialist certification courses.
  • Demonstrate a thorough understanding of merchandise and installation.
  • Ensure the overall merchandising, pricing and organization of the department.
  • Communicate standard operating procedure direction and changes to all associates in a timely manner.
  • Complete the Industrial Truck (forklift) proficiency testing and certification.
  • Communicate inventory needs to management.
  • Direct and assist the processing of merchandise to the showroom floor.
  • Validate all product placement and pricing within the department.
  • Greet every customer in a helpful and courteous manner.
  • Assist customers with product questions and selections.
  • Process customers at check-out using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Present ‘how-to’ classes to customers.
  • Follow established cash, check and charge card acceptance procedures.
  • Answer the telephone according to accepted guidelines.
  • Stock and tag merchandise displays as required.
  • Create price tags and merchandise signs.
  • High School Diploma or GED.
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
  • Excellent communication skills (verbal & written).
  • Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
  • Bonus opportunities at every level.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • A personal holiday and Volunteer Time Off program.
  • Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).
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