Assistant Department Manager Key Carrier (Tile)

Floor & Decor • Beaverton, OR

1d • Onsite

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. This position will also support with opening and closing the store and perform select managerial duties as necessary.

Requirements

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Available to open and/or close the store in an effective manner
• Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures
• Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions.
• Ensure store presentation standards are achieved and maintained.
• Complete the opening safety walk and all lift equipment inspections prior to store opening.
• Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager
• Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Demonstrate the ability to effectively report a Workers Compensation and General Liability claim.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees