Assistant Department Manager (Deco)

About the position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Responsibilities

• Act and work in a manner that is consistent with company's core values.
• Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures.
• Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail.
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service.
• Complete all product specialist certification courses.
• Demonstrate a thorough understanding of merchandise and installation.
• Ensure the overall merchandising, pricing and organization of the department.
• Communicate standard operating procedure direction and changes to all associates in a timely manner.
• Complete the Industrial Truck (forklift) proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist the processing of merchandise to the showroom floor.
• Validate all product placement and pricing within the department.
• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at check-out using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Present ‘how-to' classes to customers.
• Follow established cash, check and charge card acceptance procedures.
• Answer the telephone according to accepted guidelines.
• Stock and tag merchandise displays as required.
• Create price tags and merchandise signs.

Requirements

• High School Diploma or GED.
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Benefits

• Bonus opportunities at every level.
• Career advancement opportunities.
• Relocation opportunities across the country.
• 401k with discretionary company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• 80 hrs. annualized paid vacation (full-time associates).
• 4 paid holidays per year (full-time hourly store associates only).
• 1 paid personal holiday of associate's choice and Volunteer Time Off program.
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria).