ASSISTANT CUSTOMER SERVICE MANAGER

Inteplast Group • Pittsburg, KS

362d

About The Position

The Assistant Customer Service Manager serves as the primary contact to interact with customers, sales, marketing, technical, manufacturing, and business units to ensure customer needs are met. This role drives solutions together with the team to respond to inquiries from customers, both internal and external, of a general or complex nature. The position is with one of the largest plastics manufacturers in the United States and offers an excellent benefits package along with a competitive starting salary.

Requirements

• High school diploma.
• College degree preferred.
• Previous work in customer service and management role.
• Demonstrated leadership and project management skills.
• Excellent written and verbal communication skills.
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

Responsibilities

• Oversee customer service representatives and manage the division of territories to ensure even distribution of coverage.
• Confer with customers by telephone or via email to provide information about products, pricing, availability, product uses, and delivery.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Resolve customer complaints regarding sales and service.
• Act as a liaison for customer orders between all departments.
• Review daily reports and communicate any actions needed to the appropriate department.
• Attend operations daily meetings.
• Manage personnel resources such as motivate, develop, and direct people as they work, identifying the best people for the job.
• Exercise judgment and decision-making by considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Utilize critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Benefits

• Excellent benefits package.
• Competitive starting salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Plastics and Rubber Products Manufacturing
• Education Level: High school or GED