Assistant Customer Service Manager

Koch Foods, Inc. • Montgomery, AL

1d

About The Position

Provide team proper direction and set priorities while managing business.
Maintain customer and market expertise to effectively manage account
planning.
Review Customer Service key performance indicator trends and develop plans
for improvement.
Apply proactive and innovative leadership to Supply Chain opportunities for
order management.
Cultivate strong business relationships with customers as a means of
leveraging preferred supplier status.
Develop, evaluate and implement Supply Chain Initiatives with Customer.
Create effective relationships with internal customers (Sales, Brokers,
Warehouse, Transportation, Sales Operations, Planning, Finance, IT, and QA).
Find workable solutions to eliminate invalid deductions.
Take ownership of customers through dependability and resolution.
Review Key Performance Indicator trends and develop innovative plans for
improvement.
Provide team development, including performance reviews and development plans
for individuals within their teams.
Provide a productive and motivating working environment.
Develop Customer Service procedures and standards.
Keep accurate records.
All other job duties as assigned by management.

Requirements

• Bachelor degree preferred (preferable subject areas include Business, Logistics, or Operations Management).
• 5+ years of experience in customer collaboration, sales/marketing, logistics, manufacturing, continuous improvement or closely related function preferred.
• Microsoft Office skills, with extensive knowledge of Excel as well as with an emphasis on data entry.
• English communication required, Spanish a plus. Must have excellent verbal and written skills.
• Knowledge of mid-level math skills to include percentages.
• Reliable, responsible, dependable, and able to fulfil obligations.
• Self-starter and have to the ability to work with little to no supervision.
• Professional at all times, even in high stress situations.
• Very organized and detailed.
• Able to understand multiple level distribution facilities.

Responsibilities

• Provide team proper direction and set priorities while managing business.
• Maintain customer and market expertise to effectively manage account planning.
• Review Customer Service key performance indicator trends and develop plans for improvement.
• Apply proactive and innovative leadership to Supply Chain opportunities for order management.
• Cultivate strong business relationships with customers as a means of leveraging preferred supplier status.
• Develop, evaluate and implement Supply Chain Initiatives with Customer.
• Create effective relationships with internal customers (Sales, Brokers, Warehouse, Transportation, Sales Operations, Planning, Finance, IT, and QA).
• Find workable solutions to eliminate invalid deductions.
• Take ownership of customers through dependability and resolution.
• Review Key Performance Indicator trends and develop innovative plans for improvement.
• Provide team development, including performance reviews and development plans for individuals within their teams.
• Provide a productive and motivating working environment.
• Develop Customer Service procedures and standards.
• Keep accurate records.
• All other job duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees