Assistant Customer Service Manager

C&S Wholesale Grocers•Monroe, WI

4d•Onsite

About The Position

The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.

Requirements

Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
1-2 years previous retail experience in the area of the front-end preferred
High School Diploma - General Studies

Responsibilities

Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
Follow and enforce all RCS procedures
Perform customer intercepts to verify customer satisfaction
Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
Write the schedule weekly for front-end associates
Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
Ensure that merchandise returns are fulfilled throughout the day
Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
Prepare and retain reports/ logs needed for store audit and state inspection purposes
Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
Perform special store level tasks/projects as assigned by the CSM and store manager